FAQ - Lifestyle

What is the Loyalty Rewards feature? 

• Loyalty Rewards is a feature that rewards users with rebates and vouchers for using S PAY GLOBAL.

Who can use Loyalty Rewards?

• All S PAY GLOBAL e-wallet users can enjoy Loyalty Rewards.

Do I need to apply to be a member to enjoy Loyalty Rewards? 

• No. All S PAY GLOBAL users are automatically entitled to enjoy Loyalty Rewards.
• Simply tap the Loyalty Rewards icon on the S PAY GLOBAL home screen to start enjoying your rewards.

What are the types of Loyalty Rewards that I can enjoy?

• There are three types of Loyalty Rewards available (where applicable):
  

- Direct discounts (rebates) from ongoing campaigns

- Discount vouchers received after making a payment

- Available vouchers that can be collected from the Get More Vouchers page 

Tip: Check the details of each voucher to understand its respective terms and conditions.

How do I get Loyalty Rewards vouchers? 

• You can collect Loyalty Rewards vouchers by:

1. Going to Loyalty Rewards on the S PAY GLOBAL home screen.
2. Tapping Get More Vouchers to view the list of available vouchers.
3. Making a payment with S PAY GLOBAL at participating merchants to qualify for vouchers.
4. Receiving eligible vouchers via SMS or by scanning the provided QR code.

How do I know which merchant has a voucher?

• Go to the Get More Vouchers page within Loyalty Rewards to view available vouchers and participating merchants.

Are there any fees and charges for Loyalty Rewards?

• No. There are no joining or membership fees. Loyalty Rewards is free for all S PAY GLOBAL users.

What is eGift

• eGift is a feature that allows S PAY GLOBAL users to send e-money (as gifts) to other users for special occasions.

Where can we find the eGift feature?

• You can find eGift under the My S PAY section in S PAY GLOBAL.

What is the difference between Standard eGift and Lucky eGift?

• Standard eGift – All recipients receive the same amount.
• Lucky eGift – Each recipient receives a random amount.

Will there be any charges for sending eGift?

• No. eGift is a free feature.

Who can enjoy the eGift feature?

• Only Premium Wallet users can send and receive eGifts. Basic Wallet users are not eligible to send or receive eGifts

Can I send an eGift to a non-SPG user?

• Yes. The eGift link will prompt the recipient to register for an S PAY GLOBAL account before claiming the eGift.

Any expiry for the eGift link sent?

• Yes. The eGift link is valid for 2 hours from the time it is sent.

After the link expires:

- Recipients will no longer be able to claim the eGift.

- The unclaimed amount will be automatically returned to the sender.

- The sender may send a new eGift to recipients who did not claim it in time.

How many recipients can we send the eGift to at any one time?

• You can send an eGift to a maximum of 10 recipients at one time.

Do I get cashback for sending eGift?

• No. Cashback is not awarded for sending eGifts.

Is there any limit to sending eGift?

• Yes. Sending eGifts is subject to daily, monthly, and yearly transaction limits.

Is there any limit to receiving eGift?

• No. There is no limit to receiving eGifts, provided that the recipient's wallet balance does not exceed the maximum wallet size of RM3,000.00.

Can we send it directly to a banking account?

• No. eGifts can only be claimed by users with a valid S PAY GLOBAL Premium Wallet account.