FAQ - Payment

i)                What is Recurring Payment for?
Recurring Payment is a feature providing convenience to alert our users on periodic payments to be made regularly.

ii)              How can I set the Recurring Payment?
Just make a PTPTN payment or donations as you normally would.
At the payment screen, turn on the “Recurring Payment” option and set the frequency that you desire, and pay as usual.
 

iii)           Who can I pay using the Recurring Payment?
You can make PTPTN payments and Donations with Recurring Payment at the moment.

iv)            Can I cancel my Recurring Payment(s)?
Yes. At the My S Pay panel, tap the “Recurring Payment” icon
Select the Recurrent Payments that you wish to delete, and press the “Delete” button at the bottom of the Recurring Payment list.

v)              Will there be there any charges for Recurring Payments?
Recurring Payments is a free feature.

i)                What is Link Payment?
It’s a convenient way for merchants to request for payments from SPG User via a payment link instead of Static QR code.

ii)              Who is it for?
For all SPayGlobal Personal Merchants (for user merchant with the user app).

iii)           How do I send a Payment Request Link?
Follow these steps:

Step 1.          Launch SPayGlobal User app, then choose Merchants -> Merchant Account.

Step 2.          Tap on “Send Payment Request”

Step 3.          Share the link in any of your favourite messaging app or social media app.

Other SPG User will be able to make payments with their SPayGlobal User app when they tap the link that you have sent.

• You can scan the QR Code on the bills or at the outlet and pay using your e-wallet.

• This feature will be available for newly issued SESCO, KWB and Local Council Assessment bills, and at the various outlets at Riverside Majestic Hotel and Grand Margherita Hotel

• You may now “Share Receipt” of any of your payment with any App that supports PDF document sharing. Select Payment History and go to the transaction details page.

How do I apply for my UnionPay Virtual Card?

• Step 1 :                 Select  ‘My Account’ ->  'UnionPay'
• Step 2 :                 Read and Agree to the Terms & Conditions,  tap “Apply”
• Step 3 :                 Fill in the application form
• Step 4 :                 Take photo of your MyKad (Front and Back) and also a Proof/Supporting Document
• Step 5 :                 Take a video selfie and tap “Next”
• Step 6 :                 There would be an administrative fee of RM5.00 for successful application.
• Step 7 :                 Wait for the approval of your UnionPay Virtual Card.
• Approval is subject to the verification of the details/documents submitted in Step 3, 4 & 5.

Are there any fees associated with the application/cancelation and usage of the UnionPay Virtual Card?

* All fees and charges are subject to Government Sales & ServiceTax, if applicable.

What do I do if my application is rejected?

• You can apply again but make sure your supporting document, MyKad photos and Selfie video are clear and not blurry.

Can I check my transaction history for UnionPay Virtual Card?

• Yes, select “History” icon on the Sarawak Pay home screen, at top right corner of the screen tap on filter and choose “UnionPay”

Does my UnionPay Virtual Card has an expiry date?

• Yes, expiry date is stated in the UnionPay Card info page (5 years from the date of approval).
• You will be notified one (1) week before card expiry date
• You can reapply for a new card after it has expired.

Can I cancel my UnionPay Virtual Card?

• Yes, you can cancel your UnionPay Virtual Card at the UnionPay Card page.

Who is UnionPay & What is UnionPay Virtual Card?

• UnionPay International (UPI) is an internationally well-known, cross-border payment service provider.
• UnionPay Virtual Card is a digital payment card that is linked to your Sarawak Pay eWallet, which you can use to make cashless payments outside of Sarawak at merchants that have UnionPay QR code.
• Who can apply for UnionPay Virtual Card?
• For all S PAY GLOBAL premium Wallet Accounts.
• Basic wallet user will not be able to apply for UnionPay Virtual Card.

How is UnionPay Virtual Card useful for me?

• With UnionPay Virtual Card, S PAY GLOBAL eWallet is now global and can be used anywhere in the world where UnionPay QR Code is accepted.
• UnionPay QR Code acceptance has exceeded 30 million merchants in over 40 countries. These include destinations popular with Malaysians such as Australia, Singapore, China, Japan, Korea, Thailand, Vietnam and USA.

• Better security and improved convenience with FaceID or TouchID enabled during application, view card info or cancellation of the UPI virtual card.
• When applying for the UnionPay virtual card, S PAY GLOBAL users who already have their eKYC verified will not need to perform eKYC again.

1) What is Tap to Pay?

Tap to Pay is a Near Field Communication (NFC) enabled payment feature for payment terminal with Union Pay logo. Please ensure that you meet the following prerequisites to enjoy full benefits of this feature:

a) Users must have successfully activated UnionPay feature – i.e. with UPI virtual card in their SPayGlobal eWallet.

b) Users need to have an NFC compatible device with minimum Operating Software Android 7.0. 

c) Users need to ensure that NFC it is enabled in their devices to allow this payment feature to work as per designed. (Some model of phones purchased from different countries may cause issues to the NFC functionality. If this happens, please check with your mobile device’s manufacturer)

d) Users to update their SPayGlobal eWallet to app version 3.2.6 to enjoy UPI Tap to Pay in-app feature.

Note that currently this feature is ONLY available for Android devices. 

2) What is NFC?

Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. The Tap to Pay uses NFC to wirelessly transmit payment data from the payment terminal to your mobile device’s NFC readers (that have been activated for use).

3) How do I enable Tap to Pay payment feature in my SPayGlobal eWallet?

Refer below for respective user guides:

a.   UnionPay Sign-Up Guide

b.   Steps to enable Tap to Pay

c.   Steps to set up Tap to Pay

d.   Steps to set as default payment app in Tap to Pay

e.   Steps to change Tap to Pay PIN

 f.   Steps to reset Tap to Pay PIN

1)   I noticed my newly registered S PAY GLOBAL Premium Wallet comes with global payment feature via Union Pay, may I know what it is?

·         We provide global payment convenience to our users via collaboration with Union Pay International. It is enabled to provide cashless payment convenience be it in Malaysia or abroad at participating Union Pay merchants.

2)   I am not traveling aboard for the time being, can I disable it?

·         Yes, users can now have the option to enable or disable their UnionPay card service in the app. To toggle the service, go to UnionPay > Card Info.

·         In addition to using it internationally, the feature also allows you to use your S PAY GLOBAL wallet to make payment at participating Union Pay Merchants in West Malaysia.

Funds topped up via cards (credit/debit) are not allowed to be used at the following merchants:

i) SSPN

ii) Mobile prepaid/postpaid (effective 26 August 2024)

Please take note that the above list is non-exhaustive and any addition or removal shall be solely determined by SNT's Management from time to time.