i. Your S PAY GLOBAL account is protected by your 6-digit payment pin*. Rest assured that without your 6-digit payment PIN, no one will be able to use your S PAY GLOBAL wallet.
ii. You will need to contact our S PAY GLOBAL Customer Service (24x7) at 082-224599 for assistance or email us immediately at customerservice@spayglobal.my
iii. Log in your S PAY GLOBAL account on another mobile phone to change your password and 6-digit payment pin.
*Important – For security reasons, do not reveal your 6-digit pin to anyone.
You can contact S PAY GLOBAL Customer Service (24 x 7) via:
i) Why do I need to verify my email?
To ensure you will not miss any of our confirmation reply or any important email and/or announcement that will be delivered to you via email.
ii) How can I verify my email?
Follow these steps:
Step 1. Launch your updated SPayGlobal 3.1 app, go to “My Account” (tap on your profile picture from the home screen)
Step 2. Tap “Personal Info” -> “Email” -> Tap “Verify Email” button.
Step 3. Open your email inbox to look for our verification email and click the “Verify Email” button in the email. The “Verify Email” link is valid for 48 hours.
Step 4. Once your email is verified, you will see the “Email Verified” status indicated by the green icon in your profile email field.
iii) What will happen if I do not verify my email?
You might miss important email and/or announcements from SPayGlobal if your email is no longer accessible.
a) Can I still use my username, my password & my payment pin?
YES, your username, password & payment pin remain unchanged as it was in Sarawak Pay.
b) How about my biometric (fingerprint and Face-ID) security profile?
You will need to re-activate your biometric security profile on your device every time a new version is released. (review)
c) Do I need to go through another round of device binding?
NO if you are using the same device.
However, if you are using a different device from that of your Sarawak Pay, then you will need to do a device change request.
d) I have done my eKYC for Sarawak Pay, do I need to redo?
NO.
e) I want to register as a new S PAY GLOBAL user, do I need to do eKYC?
YES, all new user registration will need to go through eKYC.
S PAY GLOBAL is using International bank grade security for all its functions including:-
i. User information is protected and securely stored in ISMS (Information Security Management under ISO) certified Data Centre.
ii. All transactions are secured by a 6-digit Payment PIN or fingerprint.
iii. All personal and financial data of users and merchants are handled in accordance with the Malaysian Personal Data Protection Act 2010. Information in Sarawak Pay is protected and securely stored in ISMS (Information Security Management under ISO) certified Data Center.
You may perform the following steps in the Sarawak Pay APP to request for change of device.
Step 1 : Login your S PAY GLOBAL account from your new mobile device.
Step 2 : At the 'Login From Another Device' page, tap on 'Proceed to change'.
Step 3 : A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.
Step 4 : Complete the TAC verification. Once your device change request is submitted, your account will be locked for up to 30mins.
Step 6 : Upon activation, you will receive an email and an SMS informing you on the device change.
Step 7 : Proceed to login from the new device. Do not use the old device to login anymore.
For security reasons, you only have three (3) attempts to enter the correct Payment PIN. Once you reached the limit, the payment/transfer function will be blocked. To recover your Payment PIN :
i) Go to Security Centre
ii) Select “Password Management”
iii) Select “Retrieve Payment Pin” and verification code will be sent to your mobile number
iv) Key in verification code and complete the process
You may choose to enable the use of fingerprint to authenticate your payment and transfer faster without the need to enter Payment PIN.
i. At the login screen, click "Forgot Password".
ii. Choose your nationality, either Malaysian or others.
iii. System will ask you to enter your NRIC and username for verification.
iv. An auto generated password will be sent to you via SMS.
v. You may use the temporary password to login and change your password once you have logged in.
It is a screen lock to prevent unauthorized personal to access the App. You can use this Gesture to activate your S PAY GLOBAL screen again.
i. Select “Forgot Username” at login screen.
ii. Key in your NRIC and Mobile Number.
iii. Your username will be send through SMS.
Step 1:
Update your S PAY GLOBAL App to version 2.4 from Apple App Store or Google Play Store, if you have not done so.
Step 2:
Launch the app and login from your own mobile device.
Step 3 :
A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.
Step 4 :
Complete the TAC verification. Your Sarawak Pay account is now binded to your mobile device.
