Your S PAY GLOBAL account is protected with your 6-digit payment pin*. Rest assured without your 6-digit payment pin, no one will be able to use your S PAY GLOBAL eWallet.
Please proceed to contact our S PAY GLOBAL Customer Service (24 x 7) via the following channels:
Tel: 082-224 599
Email: customerservice@spayglobal.my
In the meantime, it is advisable to login to your S PAY GLOBAL account on another mobile phone to change your password and 6-digit payment pin.
*For security reasons, never reveal your 6-digit pin to anyone.
To change your phone number, kindly contact S PAY GLOBAL Customer Service (24 x 7) via the following channels:
Tel: 082-224 599
Email: customerservice@spayglobal.my
Kindly perform the following steps on you’re a S PAY GLOBAL app to request for a change of device.
Step 1: Login to your S PAY GLOBAL account from your new mobile device.
Step 2: At the “Login From Another Device” page, tap on “Proceed to change”.
Step 3: A one-time TAC will be sent to your registered mobile number for verification purposes. **Do not share your TAC with others.
Step 4: Complete the TAC verification. Once your device change request is submitted, your account will be locked for up to 30 minutes.
Step 5: Upon activation, you will receive an email and a SMS informing you on the device change.
Step 6: Proceed to login from the new device. Do not use the old device to login anymore.
Please note that you can only have ONE device per S PAY GLOBAL account. Using both old and new device at the same time will result in your account being suspended.
Once a month.
No, you are only allowed to login from one linked device.
Step 1:
Update your S PAY GLOBAL App to version 2.4 from Apple App Store or Google Play Store, if you have not done so.
Step 2:
Launch the app and login from your own mobile device.
Step 3 :
A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.
Step 4 :
Complete the TAC verification. Your Sarawak Pay account is now binded to your mobile device.
For better security.
Your S PAY GLOBAL account has already been linked to another mobile device.
If you have not done so, call S PAY GLOBAL Customer Service (24 x 7) at 082-224 599 immediately for assistance.
It is important that you verify your email address to ensure you will not miss out any of our confirmation replies and important email updates and announcements that will be delivered to you via email.
To verify your email, follow the steps below.
Step 1: Launch your S PAY GLOBAL app and go to “My Account” (tap on your profile picture from the home screen)
Step 2: Tap “Personal Info” -> “Email” -> Tap “Verify Email” button
Step 3: Open your email inbox to look for our verification email and click the “Verify Email” button in the email. The “Verify Email” link is valid for 48 hours.
Step 4: Once your email is verified, you will see the “Email Verified” status indicated by the green icon in your profile email field.
You might miss important email announcements or information.
For security reasons, you have three (3) attempts to enter the correct Payment Pin. Failure to enter the correct pin after three attempts will cause the payment/transfer feature to be blocked.
To recover your Payment Pin:
Step 1: Go to Security Centre
Step 2: Select “Password Management”
Step 3: Select “Retrieve Payment Pin” and a verification code will be sent to your mobile number.
Step 4: Key in the verification code to complete the process.
S PAY GLOBAL is using international bank grade security for all its functions, including:-
i. User information is protected and securely stored in ISMS (Information Security Management under ISO) certified Data Centre.
ii. All transactions are secured by a 6-digit Payment Pin or fingerprint / Face ID.
iii. All personal and financial data of users and merchants are handled in accordance with the Malaysian Personal Data Protection Act 2010. Information in S PAY GLOBAL is protected and securely stored in ISMS (Information Security Management under ISO) certified Data Centre.
It is a screen lock to prevent unauthorized personnel to access the app. You can use this Gesture to activate your S PAY GLOBAL screen again.
You may choose to enable the use of fingerprint authentication (Android) or Face ID (iOS) to authenticate your payment and transfer faster without the need to enter Payment Pin.
a) Can I still use my login details and Payment Pin?
Yes, your username, password and Payment Pin remain unchanged even after updating your app to the latest version.
b) What happens to my biometric (fingerprint and Face ID) security profile?
You will need to reactivate your biometric security profile on your device each time a new version is released.
c) Will I need to go through another round of device binding?
No, you do not need to do device binding if you are using the same device.
However, if you are using a different device from that of your old version, then you will need to perform a device change request.
d) I have performed eKYC previously on the old version of the app, would I need to perform another eKYC?
No.
Yes, all new user registrations will need to go through eKYC.
Kindly follow the steps below if you have forgotten your Username.
Step 1: Select “Forgot Username”.
Step 2: Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3: Enter your mobile number as per your registered mobile number on file.
Step 4: Tap the “Submit” button.
Step 5: Wait for an SMS and login with the provided Username.
Kindly follow the steps below if you have forgotten your Password.
Step 1: Select “Forgot Password”.
Step 2: Enter your NRIC (for Malaysian) / Passport (for foreigners).
Step 3: Enter your registered Username as per on file.
Step 4: Tap the “Submit” button.
Step 5: A SMS will be sent to your mobile number. Proceed to login with the temporary password provided.
Step 6: Change your password immediately upon first login.
** Do Not Share your login credentials.
