What is Bantuan Ibu Bersalin (BIB)?
Bantuan Ibu Bersalin (BIB) is a financial assistance initiative by the Sarawak Government aimed at supporting mothers during childbirth and easing the financial burden associated with delivery and early child care.
The assistance is provided to eligible mothers and will be disbursed through the S PAY GLOBAL e-wallet application, ensuring a convenient, secure and efficient delivery mechanism.
Eligibility Criteria
Applicants must fulfil the following criteria:
Value of Assistance
Eligible recipients will receive a one-off financial assistance of RM450.
Method of Disbursement
The assistance will be credited directly into the recipient’s S PAY GLOBAL Aid Wallet, allowing recipients to utilise the funds conveniently via the application.
How to Apply
Applications can be made online via the Service Sarawak portal.
Important Notes
- Applications submitted after the stipulated period will not be considered.
- The assistance is subject to verification and approval by the relevant authority.
- Applicants are encouraged to ensure their S PAY GLOBAL account is active to facilitate smooth disbursement.
Frequently Asked Questions (FAQ)
1. Is this Aid Wallet feature available for all users?
Users who meet the eligibility criteria for Bantuan Ibu Bersalin (BIB) and have been approved will be able to access the Aid Wallet feature on the S PAY GLOBAL app.
2. Where can I find the Aid Wallet feature?
The Aid Wallet icon can be found on the home screen. It is represented with a hornbill icon (State Crest).
3. How do I apply for Bantuan Ibu Bersalin (BIB)?
Applications must be made online via the Service Sarawak portal within three (3) months after delivery. For cases of stillbirth or miscarriage, eligibility is for pregnancies of 22 weeks and above.
To check your eligibility, click here.
4. If I am eligible for Bantuan Ibu Bersalin, how will the funds be disbursed to me?
The funds will be given to you through your registered S PAY GLOBAL account. Please ensure that you have already downloaded and installed the latest version of the S PAY GLOBAL app on your mobile device. The app can be downloaded through the following official stores:
a) App Store (iOS)
b) Google PlayStore (Android)
c) Huawei AppGallery (Harmony OS)
You will need to acknowledge your aid disbursement on the app in order to receive the funds once available. To acknowledge the aid disbursement, simply follow the steps below.
Acknowledge from Push Notification
Step 1: You will receive a push notification on your mobile device. Tap on it.
Step 2: On the S PAY GLOBAL app, tap on Acknowledge.
Step 3: The aid disbursement is being processed. You will be notified once the fund has been credited to your account.
Acknowledge from the App (if you did not receive any push notification)
Step 1: On the app home screen, tap on the State Crest.
Step 2: Tap on Acknowledge Now.
Step 3: The aid disbursement is being processed. You will be notified once the fund has been credited to your account.
5. Where can I view my aid wallet balance?
You can view your Aid Wallet balance by tapping on the State Crest icon on the home screen. After that, you will see a list of financial aid types along with the approved funds for each aid.
You can also view the total available aid funds on the same screen.
6. Where can I use the aid wallet funds?
Refer to our Merchant List portal here.
7. How do I check if a merchant accepts BIB?
BIB is accepted at all participating S PAY GLOBAL merchants. You can refer to the following channels to check on the list of S PAY GLOBAL merchants.
8. What should I do if I already have a S PAY GLOBAL account?
If you already have a S PAY GLOBAL account, please ensure that your account is active. If your account is already active, go to the Aid Wallet icon and tap on Acknowledge Now to enable the assistance to be disbursed into your aid wallet.
9. I am not a S PAY GLOBAL user, how can I sign up?
For more information on how to be a S PAY GLOBAL user, refer here.
*Please also ensure that your facial image matches your MyKad, as this is a mandatory requirement for verification.
10. How can I reach S PAY GLOBAL customer service?
You can contact S PAY GLOBAL Customer Service (24 x 7) via the following channels:
Tel: 082-224 599
Email: customerservice@spayglobal.my
11. Where can I download the S PAY GLOBAL app?
You can download the app from official app stores namely AppStore (iOS), Google PlayStore (Android), and Huawei AppGallery (Harmony OS).
*For your safety, only download our app from official app stores listed above. Avoid downloading from third-party sources.
12. I have forgotten my Username, what shoud I do?
Kindly follow the steps below if you have forgotten your Username.
Step 1: Select “Forgot Username”.
Step 2: Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3: Enter your mobile number as per your registered mobile number on file.
Step 4: Tap the “Submit” button.
Step 5: Wait for an SMS and login with the provided Username.
13. I have forgotten my Password, what shoud I do?
Kindly follow the steps below if you have forgotten your Password.
Step 1: Select “Forgot Password”.
Step 2: Enter your NRIC (for Malaysian) / Passport (for foreigners).
Step 3: Enter your registered Username as per on file.
Step 4: Tap the “Submit” button.
Step 5: A SMS will be sent to your mobile number. Proceed to login with the temporary password provided.
Step 6: Change your password immediately upon first login.
** Do Not Share your login credentials.
14. What should I do if I forget my ID and password or have not registered for SarawakPass (formerly known as Sarawak ID)?
To register for SarawakPass, visit https://sarawakpass.sarawak.gov.my/. You can also get assistance by visiting any Service Sarawak Centres listed on the website.
