FAQ

S PAY GLOBAL supports payment using e-wallet. To top-up your e-wallet, you will need to log into your internet banking. The banks available are:

Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Muamalat, Bank Rakyat, Bank Simpanan Nasional, CIMB Clicks, Hong Leong Bank, Kuwait Finance House, Maybank2E, Maybank2U, OCBC Bank, Public Bank, RHB Bank, Standard Chartered, UOB Bank

• Go to 'My Account', the second option on the bottom right
• Select 'Withdrawal'
• Add your preferred internet banking name and bank account number to perform withdrawal
• We will process the withdrawal request within 7 business days.
• Note: A fee of RM1.00 will incur for every withdrawal request

• SNT is a subsidiary of SAINS which is wholly owned by the Sarawak Government. SNT operates PaybillsMalaysia, PayBillsSarawak and  S PAY GLOBAL
• SNT has approval from Bank Negara to operate an electronic wallet within S PAY GLOBAL

There are two ways to add S PAY GLOBAL accounts to your Friends List.

First method is:

• Select your nickname on the top left of your  S PAY GLOBAL homepage.
• Select 'My Contacts'
• Press the '+' sign on the top right.
• You may search your friend's  S PAY GLOBAL account username or scan to add friend.

Second method is:

• Select 'Name Card' on the top right of your  S PAY GLOBAL homepage.
• Your QR code will be shown.
• Ask your friend to scan your QR code to add you

• S PAY GLOBAL is a mobile application offering a wide range of financial services, an initiative by the Sarawak Government to provide a one-stop mobile app payment channel for the public to make payment for bills or purchases via their mobile phone
• It includes additional features such as Scan&Pay and payment using e-Wallet.
• It is operated by SiliconNet Technologies Sdn. Bhd.(SNT)

There are a few ways on how you can get started as a S PAY GLOBAL Merchant.

First way is you may sign up as a merchant through the S PAY GLOBAL App. Go to Merchant Account and register your business. Upon a successful registration, you will instantly receive your Merchant QR Code and the option to set your price. Second way is you may click on the link at the Homepage that will redirect you to an Online Form. Fill in the Online Form in full and we will follow up.

For further questions, email us at hello@spayglobal.my

• At the login screen, press the "Forgot Password"
• Enter your full name, username and NRIC for verification
• An auto generated password will be sent to you through your email
• Use the temporary password to login and change your password once you have logged in

• PaymentGalaxyWallet is an Internet-based electronic wallet (the Service), established, operated, maintained and owned by SiliconNet Technologies Sdn. Bhd. (SiliconNet)
• PaymentGalaxyWallet is powered by PaymentGalaxy® Electronic Bill Presentment and Payment Engine

• Apart from PaymentGalaxyWallet,  Sarawak Pay also allows users to use Internet Banking or Credit Cards for payment

• Users can pay bills including SESCO, all the 4 water utilities (KWB, SWB, LAKU & JBALB), all Sarawak councils (for payment of assessment bills).
• S PAY GLOBAL can be used to purchase products or services at our participating merchants.
• Our merchant listing can be viewed here : https://sarawakpay.sarawak.gov.my/pages.php?mod=merchant-listing&menu_id=0&sub_id=33

• Go to 'My Account', the third option on the bottom right
• Select Top-Up
• Key in the amount you want to top-up
• Select your preferred internet banking; you will be directed to the bank website
• Note: Minimum top-up is RM30.00. Maximum top-up is RM3000.

S PAY GLOBAL Merchant is an app for merchants to conveniently view payment received. Available for download in Google Play and App Store.This APP is meant for internal distribution of Registered Company Merchants of S PAY GLOBAL and is made exclusive to in-house employees of the Company Merchant only. 

For security reasons and adhering to Bank Negara compliance, you are only allowed to have one device logged in with your S PAY GLOBAL account.

If your account is logged into with another device, your original device will be logged out and a notification will be sent to you. If you would like to switch your  S PAY GLOBAL account to your preferred device, please contact our Call Centre for assitance.

Malaysia 

This S PAY GLOBAL Merchant App is meant for Registered Company Merchant to allow outlet staff to view confirmation of payment from customers using S PAY GLOBAL App (on a mobile device).

• Download the S PAY GLOBAL app from Google playstore or Apple appstore
• Launch the mobile app, then register as a NEW user
  • Complete the Registration form
  • An OTP will be sent to your hand phone.
  • To complete your registration you need to key in the 6 digits verification code. Upon successful registration, a S PAY GLOBAL account will be created.

The S PAY GLOBAL registered Company Merchant owner uses a browser-based merchant service system (https://spayfintech.sarawak.gov.my/ecs/) as an admin to assign or remove user account for their respective outlet staff to access the S PAY GLOBAL Merchant App.

S PAY GLOBAL Merchant APP is free for download. Just create an account in merchant management system and login with the user name name and password sent by sms.

If you have not subscribed your bills, go to 'Pay Bill' feature, press the '+' button on the top right, select the bill you want to subscribe and fill in the relevant details.

Note: You might need to refer to your physical bill to obtain account information to subscribe for the bill.

 i.    Convenient & Efficient

            No more dealing with loose change as users will pay in exact

            amount. A notification  will appear after every successful

            transaction.

ii.  Save Cost

Eliminate overhead cost incurred from handling cash, cards and

cheque payment.

iii.   Safe & Secure

No risk of losing cash as your money will be transferred directly

          to  your bank account. Sarawak Pay is guaranteed by the

          Sarawak  Government and is licensed by Bank Negara.

iv.   Get Advertised through our marketing channel

Let us help you promote your business! Reach out to

enlarge your customer base. Email us at hello@sarawakpay.gov.my

You may email to hello@spayglobal.my

Currently  S PAY GLOBAL has no service charge for merchants.

eGift for different occasions

• Express your love to others with an eGift.
• Send festive eGift such as e-Angpow, e-Duit Raya or for other occasions, to your family and friends.
• Have fun with Lucky eGift option for a randomised eGift amount to be sent to a group of recipients (for up to 10 persons).

eWallet Usage Summary

• Easy to use and easy to understand eWallet usage dashboard.
• Understand spending behaviour at a glance.
• Filter transaction history by category, date and merchant name.

Option to login via mobile number

• Alternative login via Mobile number.
• No longer stuck with forgotten username or password.
• Alleviate instances of users being lock-out after multiple username-password failed attempts.

Email verification

• Validates authenticity of user emails.
• Updates users’ profile with up-to-date and contactable email.

Personal merchant to share payment link via social media

• Conveniently share request for payments via social media or chat app.
• Personal merchant can send a request for payment directly to users via 3rd party mobile chat or social media apps. Users can conveniently make payment by tapping on the link provided.

Recurring payment for donation and PTPTN

• Schedule reminder for future PTPTN repayments.
• Easy way for users to make repeat contribution to their favourite charity.

Member Loyalty rewards (points)

• Collect points at participating merchants when you use SPayGlobal for your daily needs.
• Exchange collected points to reduce payment amount at participating merchants.

General UI and UX improvement

• General updates on UI and UX.

Check back here for more exciting new feature in the next version release.

Friendly onscreen reminders

• Users are guided with the following onscreen reminder:
  1. Press and hold the record button to take a 3-second selfie video.
  2. Please remove your face mask when taking the selfie video. 

Guides during IC Photo taking and Video Selfie (for Android phones only)

• Users are given a template to guide them during the eKYC photo taking and selfie video recording. This is to ensure better quality photo and video for more accurate eKYC.

Kindly send your S PAY GLOBAL business name to us and we will get back to you as soon as possible.
You can reach us at merchant@spayglobal.my or 011-10680722 (WhatsApp Only).

.

Please fill up this merchant request form (download here) and email to merchant@spayglobal.my with owner/director NRIC.

Yes, please fill in the S PAY GLOBAL Merchant application form (download here) and email your request to our team at merchant@spayglobal.my

If you are a verifed S PAY GLOBAL personal merchant, this is how you print your merchant QR Code:

Step 1: Go to Merchant Account and tap “Download QR Code”. The merchant QR Code will be saved in your phone’s photo gallery.

Note: Only merchant account that has been verified and activated will be enabled to display the QR Code.

Step 2: Send your merchant QR Code via email and download it to your computer.

Step 3: Go to http://spayglobal.my to download QR Code Template (Be A Merchant >Personal Business Registration > Step 6). Ai Files or Jpeg are available to download. Follow the visual guide on where to place your merchant QR Code on the template and add in your business name. 

Step 4: Done! You can print and display your merchant QR Code to receive payment! 

Please send a screenshot of your inactive merchant account with Business Name, Merchant ID and Username to verify@spayglobal.my, our team will get back to you as soon as possible.

Personal Business Registration – If you are running your own business and the proceeds goes to your own personal bank account, you can opt for online Personal Business Registration through Sarawak Pay App.

Companies’/organization/association registration – If the business is operating as a SSM registered company and the proceeds goes to the registered company bank account, use the Sarawak Pay Merchant Application Form to apply. You may engage any of our authorized agents to assist with your application.  Please refer to our S PAY GLOBAL website http://spayglobal.my for our latest merchant application form and our authorized agents. 

Yes, S PAY GLOBAL registration is FREE. No fees or any costs shall be charged or collected by the agent or agencies. Please report to (082-22 45 99) if solicited by person not authorized by S PAY GLOBAL

Please fill up this merchant request form (download here) and email to merchant@spayglobal.my with owner/director NRIC and bank statement.

It is available on Google Play Store and Apple App Store.

You may reset in your S PAY GLOBAL Merchant Password with the following.

1. Log in to Merchant Management System website.
2. Click Cashier > Cashier Operators Management
3. Click Search and select the Cashier you want to reset the password
4. Click Reset Password.

Ensure that your phone’s operating system is up-to-date as S PAY GLOBAL Merchant is only supported on iOS Version 8.0 and Android Version 5.0 and above.

Currently S PAY GLOBAL has no service charge for merchants.

Convenient & Efficient

No more dealing with small change as customers will pay in exact amount.

A notification will appear after every successful transaction.

Save Cost

Eliminate overhead cost incurred from handling cash, cards and cheque payment.

Safe &Secure

No risk of losing cash as your money will be transferred directly to your bank account. Sarawak Pay is guaranteed by the Sarawak Government and is licensed by Bank Negara.

Get Advertised through our marketing channel

Let us help you promote your business! Reach out to enlarge your customer base. 

There are two ways to sign up as a merchant, depending on your business nature:-

Individual Merchant – Suitable for individuals, sole proprietors, small scale businesses, home based stores, hawkers, etc

1. You can register via the  S PAY GLOBAL App by clicking the “Merchant” > “Merchant Account”.
2. Fill in the form with correct information and press Submit.
3. View and receive payment through your QR Code

Allow 3 - 4 working days for processing excluding delivery of QR code, and other marketing materials.

You can access the user guide of the Merchant Management System below.

SPayGlobal Merchant Management System Guide (sarawak.gov.my)

i.       Obtain your QR Code

ii.      View transactions in real time

iii.     View account details

iv.     Edit your business information

v.      Create new operators

vi.     Create new cashiers (For Merchant App)

vii.    Downloading payment information & reports

viii.   Void transactions

After successful merchant application, we will email you your login details.

You may reset your password by doing the following:

1. Click on FORGOT PASSWORD on the login page.
2. Fill in your registered merchant USERNAME, BUSINESS EMAIL and MOBILE NO.
3. Click CONFIRM. Password reset link will be sent to your BUSINESS EMAIL.

Merchant Management system guide-how to reset your password English copy (sarawak.gov.my)

You can view in S PAY GLOBAL Admin website or S PAY GLOBAL Merchant app.

Payments to your merchant account will be transferred to your bank account the next working day. Payments made on Friday, Saturday and Sunday will be transferred on Monday.

Due to unforeseen circumstances e.g. no Internet connectivity or interruption to bank transfer service, there may be a delay in settlement. Otherwise, standard settlement period is next working day.

If you want to change your banking information, you can contact

S PAY GLOBAL Customer Service (24 x 7) at:

Email: merchant@spayglobal.my

Tel: (082-22 45 99)

For Individual Merchants, you can view transactions from your Merchant Account in S PAY GLOBAL App.

For Business Merchants, you can view transactions from your Merchant Management System https://spayfintech.sarawak.gov.my/ecs or S PAY GLOBAL Merchant App.

1. What is the relationship between SiliconNet Technologies Sdn. Bhd and its insurance partners?

SiliconNet Technologies Sdn. Bhd. is a registered agent under Persatuan Insurans Am Malaysia (PIAM).

2. Can I purchase this product direct from insurance company?

Yes, to purchase directly from your preferred insurer, you may contact the insurer, visit the insurer’s website or walk into your nearest insurer’s branch.

1. What types of Car insurance is provided in SPayGlobal eWallet?

SPayGlobal's insurance partner is providing private* car comprehensive insurance.

*Not available yet for commercial vehicle (such as Trucks and Lorries)

2. How to pay for the insurance purchase?

The payment can only be made within SPayGlobal App.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase.

3. If I do not have sufficient eWallet balance, will my payment go through?

No, the payment will not go through.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase

4. Who should I contact if I encounter system or payment failure?

You may call our SPayGlobal contact centre via:

Telephone: 082-224599

Email: customerservice@spayglobal.my

Online Submission: https://bit.ly/onlinefeedbackformSP

5. Where can I get the insurance product details in SPayGlobal eWallet?

You may tap on the Insurance Partner’s Logo Icon to get the insurance product details.

Alternatively, you may click on the hyperlink below:

1. What is the duration of the renewed insurance coverage period?

The insurance coverage period provided by our insurance partners will be 1 year.

2. Am I able to purchase add-ons to my car insurance policy?

Yes, you can select add-on benefits that are offered by our insurance partner at the Add-On Page.

3. When I purchase multiple Car Insurance, how do I get the policy?

The e-Policy will be emailed to the purchaser’s email address, unless a different email address is provided to SPayGlobal eWallet.

4. I did not get my e-policy, what should I do?

You may proceed to call our insurance partners’ customer service hotline for assistance.

5. How soon will I get my e-policy?

Depending on our insurance partners, the policy will be emailed within 24-48 hours after the payment was done.

6. Why I am not able to get my quotations?

It could be 1 of the following reasons:

i) Your information was wrongly keyed in.

ii) Your vehicle model is not covered by our insurance partners.

iii) Your vehicle age limit exceeded our partner's acceptance limit.

iv) Your existing insurance policy expiry date must be within 60 days (2 months).

v) Your insurance policy has expired.

1. How do I make a claim (or get updates on my claims), endorsements, cancellations, and changes to my insurance policy certificate once I have purchased it?

You may proceed to call our insurance partners’ customer service hotline for assistance.

2. How do I get assistance during emergency or an accident?

You may proceed to call our insurance partners’ 24/7 hotline.

1. How do I renew my road tax?

After you have received you e-policy in your email, you may proceed to go to your nearest Post Office or UTC to renew your road tax.

1. What type of fire insurance is provided in SPayGlobal eWallet?

SPayGlobal’s insurance partner is providing a Fire Insurance Coverage called Allianz Kampungku.

2. How to pay for the insurance purchase?

The payment can be made within SPayGlobal App.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase.

3. If I do not have sufficient eWallet balance, will my payment go through?

No, the payment will not go through.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase.

4. Who should I contact if I encounter system or payment failure?

You may call our SPayGlobal contact centre via:

Telephone: 082-224599

Email: customerservice@spayglobal.my

Online Submission: https://bit.ly/onlinefeedbackformSP

5. Where can I get the product disclosure sheet?

You may click on the hyperlink below:

1. What is the duration of the renewed insurance coverage period?

The insurance coverage period provided by our insurance partners will be 1 year.

2. How do I get the policy?

The e-Policy will be emailed to the purchaser’s email address.

Alternatively, you may download your insurance policy in :

Insurance > Allianz Kampungku > My Policies > Policy Document

3. I did not get my e-policy, what should I do?

You may proceed to call our insurance partners’ customer service hotline for assistance.

4. How soon will I get my e-policy?

Depending on our insurance partners, the policy will be emailed within 3 working days after the payment was done.

1. How do I make a claim (or get updates on my claim), endorsements, cancellations, and changes to my insurance policy certificate once I have purchased it?

You may proceed to call our insurance partners’ customer service hotline for assistance.

1. What is the relationship between SiliconNet Technologies Sdn. Bhd and its insurance partners?

SiliconNet Technologies Sdn. Bhd. is a registered agent under Persatuan Insurans Am Malaysia (PIAM).

2. Can I purchase this product direct from insurance company?

Yes, to purchase directly from your preferred insurer, you may contact the insurer, visit the insurer’s website or walk into your nearest insurer’s branch.

The table below shows the various limits of each wallet type:

Please take note that the above list is non-exhaustive and any revision, addition or removal shall be solely determined by SNT from time to time.

For more details, click and learn more about our wallet at our full Terms & Conditions

Fund transfer feature is used for sending electronic money to another S PAY GLOBAL user.

Follow the steps below to perform Fund Transfer:

i. From the  S PAY GLOBAL main screen,  select "Fund Transfer"

ii. Transfer to your contact in S PAY GLOBAL or to a  S PAY GLOBAL account by entering the username. 

iii. Enter the amount you want to transfer

iv. Add in "Remark" for future reference (optional)

v. Press "Confirm" to transfer fund successfully

a)    S PAY GLOBAL and Sarawak Pay, are they the same product?

YES, S PAY GLOBAL and Sarawak Pay are the same product.

b)    What will happen to my Sarawak Pay account? Can I continue to use my Sarawak Pay account?

1. S PAY GLOBAL will use the same Sarawak Pay account credentials.  See Security in item 4.
2. All existing users will prompted to update to Version 3.0 

c)    Are there any changes to the User Terms and Conditions, Privacy Policy and disclaimers?

NO, aside from the name change of Sarawak Pay to S PAY GLOBAL, there is no amendments to the usage policies.

• eKYC is applicable on new user registration or when you apply for UnionPay Virtual Card.
• We will gradually extend eKYC to existing S PAY GLOBAL users.
• S PAY GLOBAL is fully compliance with the Malaysian Personal Data Protection Act 2010 (PDPA 2021)
• All personal data will not be disclosed to external parties without your permission and will only be used for S PAY GLOBAL administration and verification purposes

You can download S PAY GLOBAL for free directly from the App Store or Google Play Store. 

You can use S PAY GLOBAL to: -

i. Pay for products and services by using the Scan and Pay function on QR code placed at S PAY GLOBAL participating merchants.

ii. Pay utility bills, assessment bills and more by subscription at S PAY GLOBAL APP or scan the QR code on the bill.

iii. Transfer money to contacts or other S PAY GLOBAL user account.

iv. Withdraw money from S PAY GLOBAL eWallet into your bank account.

v. Split-bill among other S PAY GLOBAL users

Please ensure that your phone’s operating system is up-to-date, S PAY GLOBAL supports iOS8.0 or Android V5.5 and above.

To find out your S PAY GLOBAL username, follow the steps below:

Step 1: On S PAY GLOBAL main screen, tap on the profile icon on the top left.

Step 2: Select " Personal Info"

Step 3: Find out yourS PAY GLOBAL username under "Username"

S PAY GLOBAL is FREE.

You can update your mobile number in Sarawak ID website. Follow steps below:

Step 1: Log in your Sarawak ID account at https://sarawakid.sarawak.gov.my  /web/ssov1/login/

Step 2: Under Profile, click “Mobile Phone”

Step 3: Update your mobile number under “New Phone Number”

It could be because you have registered for other Sarawak e-government services such as

e-booking/e-recruitment before. You can proceed to log in with your existing Sarawak ID username and password.

Launch the S PAY GLOBAL app, select New User Registration.

i. Choose your nationality

ii. Complete registration form

iii.  A verification code will be sent to your mobile phone.

To complete your registration, you need to key in the 6 digits’ verification code received. Upon successful registration, a S PAY GLOBAL account will be created.

Follow the steps below to retrieve your Sarawak ID

Step 1 : Go to https://sarawakid.sarawak.gov.my/web/ssov1/login/

Step 2: Click forgot Sarawak ID or Password

Step 3: Key in your IC and complete the details

All Malaysian and non - Malaysian are welcomed to use S PAY GLOBAL.

i)                What is Member Loyalty Rewards Points/Membership Cards?
Membership Loyalty Rewards Points and Membership Cards are Customer Loyalty tools that Merchant can take advantage and offer their customers Rewards Points as well as Bonuses when spending at their store.

ii)              Who is it for?
The Member Loyalty Rewards Points/Membership Cards is for SPayGlobal Merchants who wish to offer a loyalty reward system for their customers.

iii)           How does that benefit me as an SPayGlobal user?
As a user, you can earn membership points at these participating merchants, and subsequently exchange these points for discounts when you are buying from these merchants.

iv)            I am a merchant, where can I sign up?
Please contact our Sales Team via email at
merchant@spayglobal.my for more information.

What is eGift

• eGift is an exciting new feature that allows SPayGlobal users to send e-money (as Gifts) to other users for a specific occasion. For simple User Guide, download it here.

Where can we find the eGift feature?

• You can find eGift under the “My S Pay” section in SPayGlobal ver. 3.1 app.

What is the difference between Standard eGift and Lucky eGift?

• Standard eGift means all recipients receive the same amount.
• Lucky eGift means each recipient will receive a random amount.

Will there be any charges for sending eGift?

• eGift is a free feature.

Who can enjoy the eGift feature?

• Premium Wallet User only; Basic Wallet users will not be able to send/receive eGift.

Can I send an eGift to a non-SPG user?

• YES. The eGift Link will prompt the recipient to register as an SPG user.

Any expiry for the eGift link sent?

• eGift Link is valid for 2 hours from the time the eGift is sent. After that it will be expired.
• Users will no longer be able to claim the eGift from the expired link. Money will be returned to the sender automatically after the link has expired.
• Sender may send a new eGift to those who failed to claimed timely.

How many recipients can we send the eGift to at any one time?

• You can send to a maximum of 10 users at any one time.

Do I get cashback for sending eGift?

• NO. There is no cashback for sending eGift.

Is there any limit to sending eGift?

• Yes, there is a daily, monthly and yearly limit.

Is there any limit to receiving eGift?

• NO. There is no limit to receiving eGift as long as the eGift amount can fit within user maximum wallet size of RM3,000.00.

Can we send it directly to a banking account?

• NO. It can only be claimed with a valid SPayGlobal Premium Wallet account.

a)    Why can’t I see the overparking notice, compounds that I have just been served?

KCPS updates their system in batches. Overparking notices or compounds received will most likely be available for payment in the following business day once it has been updated by KCPS.

b)    Can I pay my old overparking compounds?

You will be able to pay for any of your parking compounds within the 14-day period. Any compounds exceeded the 14-day period will not be available in the app.

i)     What is eWallet Usage Summary/User Dashboard?

It is an easy to use, easy to understand user eWallet summary.
 

ii)    How can I see my transaction records?

Tap on the plus sign tab [ RM + ] to view all your Top Up and other transactions that credit/add money into your eWallet.
Tap on the minus sign tab [ RM - ] to view all your Payments and other transactions that debit/deduct money from your eWallet.

iii)   How do I filter the transaction by Date?
Tap on any of the options that say “Today”, “Last 7 days”, “Monthly” or the Calendar icon to filter your transaction history by date.

iv)   How do I filter by transaction type?

Tap on “Filter” at the Transaction listing panel, then in the popup screen choose the category.

                Tap “Show All” to reset the filter.

v)    Can I view my payments made to a specific merchant?

YES. Tap on “Filter” at the Transaction listing panel, then in the popup screen type in the merchant’s name. Lastly tap on “Filter by Merchant” to filter.

1)    What is a Platinum Wallet?

·    It is a bigger wallet that can hold up to RM6,000.

2)   What is the difference between Premium Wallet and the Platinum Wallet

·    Premium wallet can hold up to RM3,000.

3)   What can I do with the Platinum Wallet?

·    Make single transaction up to RM6000.

·    Have a higher payment transaction limit compared to a Premium Wallet.

4)   What are the criteria for me to get a Platinum Wallet?

·    To upgrade to a Platinum Wallet, you must meet the following criteria:

o   Currently a Premium Wallet user

o   Age above 18 years old

o   Complete your user Profile

o   Complete your eKYC verification

o   Account is active for the last 3 months

o   Using a smart phone with either Android 11 or higher/iOS 12 or higher.

5)   How to upgrade to a Platinum Wallet?

·    Premium Wallet users may upgrade to Platinum Wallet,

·    Go to your User Profile and follow the steps [ here ]

6)  What is the payment transaction limit for the Platinum Wallet?

·    The payment transaction limits are as follows:

o   Daily RM12,000

o   Yearly RM100,000

7)   After I upgrade to a Platinum wallet, can I go back to my Premium Wallet?

·    Currently this feature is not available. We will provide in future, if needed.

8)   Are there any charges for the upgrade to Platinum Wallet?

·    There is no charge to upgrade to Platinum Wallet.

9)   Are there any fees for using the Platinum Wallet?

·    There is no fee to use S PAY GLOBAL wallet locally within Malaysia.

10)  What is going to happen to my wallet balance after I upgrade?

·    The upgrade will not affect your wallet balance or transaction history.

11)  What is going to happen to my Loyalty cards/points and discount vouchers after I upgrade?

·    Any existing loyalty rewards will remain intact.

12)  What are the terms and conditions of the Platinum Wallet?

Click [ here ] to read the full terms and conditions of the Platinum Wallet.

SPayGlobal offers 3 wallet types

Please take note that the above list is non-exhaustive and any revision, addition or removal shall be solely determined by SNT from time to time.

For more details, click and learn more about our wallet at our full Terms & Conditions

Choose your preferred method to add money by following the steps below:

Step 1: Select “My Account” at Home Page
Step 2: Select “Top Up” and choose your top up method

Step 3: Enter your amount to top up and tap “Next”
Step 4: Complete the process for successful transaction

If you do not have a bank account, you can approach any Ejen Bank BSN to perform a top up to your e-Wallet. This is how you do it:

From BSN Point of Sales Terminal

Step 1: Enter your mobile number

Step 2: Enter your top up amount

Minimum per top up amount is RM10. Your top up amount plus any current wallet balance must not exceed the allowed wallet limit as follow:

Basic Wallet : Maximum RM500

Premium Wallet : Maximum RM3,000

Platinum Wallet : Maximum RM6,000

How do I top up with Credit Card?

For credit/debit card top up:

Step 1: Select “Credit/Debit Card”

Step 2: Enter your top up amount

Step 3: Enter your card number, expiry date and CVV

Step 5: You will receive an OTP from your card issuing bank to verify the transaction

Step 6: Key in your OTP to complete the transaction.

Note:
1. A charge from SiliconNet Technologies Sdn Bhd (operator of S PAY GLOBAL ) will appear on your credit card statement.
2. A 2% non-refundable convenience fee will be charged for every top-up request using credit card. 

Update: Effective 17.12.2019, the convenience fee is waived until further notice.

The currency that can be stored in your account is Malaysian Ringgit.

S PAY GLOBAL transact in Ringgit Malaysia only.

For Internet Banking

Step 1: Key in your desired top up amount.

Step 2: Select your preferred bank.

Step 3: You will be redirected to your bank's online banking portal in app.

Step 4: Complete the transaction on your online banking portal.

Step 5: You will receive an OTP from your card issuing bank to verify the transaction.

Step 6: Key in your OTP to complete the transaction.

1. What is the relationship between SiliconNet Technologies Sdn. Bhd and its insurance partners?

SiliconNet Technologies Sdn. Bhd. is a registered agent under Persatuan Insurans Am Malaysia (PIAM).

2. Can I purchase this product direct from insurance company?

Yes, to purchase directly from your preferred insurer, you may contact the insurer, visit the insurer’s website or walk into your nearest insurer’s branch.

1. What types of motorcycle insurance is provided in SPayGlobal eWallet?

SPayGlobal's insurance partner is providing 2 types:

i) Motorcycle comprehensive insurance and;

ii) Third-party cover.

2. How to pay for the insurance purchase?

The payment can be made within SPayGlobal App.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase.

3. If I do not have sufficient eWallet balance, will my payment go through?

No, the payment will not go through.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase.

4. Who should I contact if I encounter system or payment failure?

You may call our SPayGlobal contact centre via:

Telephone: 082-224599

Email: customerservice@spayglobal.my

Online Submission: https://bit.ly/onlinefeedbackformSP

5. Where can I get the insurance product details in SPayGlobal eWallet?

You may tap on the Insurance Partner’s Logo Icon to get the insurance product details.

Alternatively, you may click on the hyperlink below:

1. What is the duration of the renewed insurance coverage period?

The insurance coverage period provided by our insurance partners will be 1 year.

2. Am I able to purchase add-ons to my motorcycle insurance policy?

Yes, you can select add-on benefits that are offered by our insurance partner at the Add-On Page.

3. When I purchase multiple motorcycle Insurance, how do I get the policy?

The e-Policy will be emailed to the purchaser’s email address, unless a different email address is provided to SPayGlobal eWallet.

4. I did not get my e-policy, what should I do?

You may proceed to call our insurance partners’ customer service hotline for assistance.

5. How soon will I get my e-policy?

Depending on our insurance partners, the policy will be emailed within 1-2 working days after the payment was done.

6. Why I am not able to get my quotations?

It could be 1 of the following reasons: 

i) Your information was wrongly keyed in.

ii) Your vehicle model is not covered by our insurance partners.

iii) Your vehicle age limit exceeded our partner's acceptance limit.

iv) Your existing insurance policy expiry date is not within 60 days (2 months).

v) Your insurance policy has expired.

1. How do I make a claim (or get updates on my claim), endorsements, cancellations, and changes to my insurance policy certificate once I have purchased it?

You may proceed to call our insurance partners’ customer service hotline for assistance.

2. How do I get assistance during emergency or an accident?

You may proceed to call our insurance partners’ 24/7 hotline.

How do I renew my road tax?

After you have received you e-policy in your email, you may proceed to go to your nearest Post Office or UTC to renew your road tax.

a)    Renaming – New Name, New Logo.

Beginning 15th September 2021, Sarawak Pay will be known as “S PAY GLOBAL”

b)    New Look

Version 3.0 will feature a redesigned Home Page User Interface (UI) that is more streamlined and convenient to use. Have a look at S PAY GLOBAL - NEW UI QUICK START GUIDE

c)    New Lifestyle features in Version 3.1.0

• Pay Bill – Allows users to subscribe, manage and pay bills
• Finance – Allows users to repay Loan and make investment deposit for Tabung Pendidikan (PTPTN)
• Insurance – Allows users to purchase & pay KampungKu Fire insurance premiums for longhouses
• Donation – Allows users to make donations to their preferred organisations and give back to the society
• Food – Order food from Ooha APP and pay with S PAY GLOBAL
• Parking – Pay your KPCS parking conveniently with S PAY GLOBAL

*More lifestyle vendors and features will be added gradually in future releases.

Cashless way of payment offers the following benefits to users:

• No fake notes
• No dirty notes
• No covid notes
• Save time / travel to ATM
• No long queue at the bank  

S PAY GLOBAL is an e-Wallet application initiated by Sarawak Government as part of the Digital Economy implementation for users to make cashless financial transaction via smart phone. It is a safe and secure financial technology (Fintech) platform providing one-stop payment channel for users to make bill payment, purchase of products and services, transfer of funds and many more via their mobile phone.

S PAY GLOBAL is operated by SiliconNet Technologies Sdn. Bhd. (SNT), a subsidiary company of SAINS, which is wholly owned by the Sarawak Government. SNT is licensed by Bank Negara to operate electronic wallet.

S PAY GLOBAL services is only available in Malaysia for now. If you have a registered Malaysian mobile number, you can proceed to register and use S PAY GLOBAL.

S PAY GLOBAL app is currently only available on Malaysia's Google Playstore and App store. Kindly check your phone setting and make sure your account’s location setting is set for Malaysia.

You can pay you Unifi Home, Unifi Business and Unifi Mobil using SPayGlobal eWallet. At Home – Lifestyle screen, tap on Internet. Enter the account number and amount to pay.

• You may now get your receipt via the “Share Receipt” feature of your bill payment with any App that supports PDF document sharing.
• Just go to the History tab and share from there.

• You can now add custom remarks/notes when paying your bill; this help to identify your bills paid.
• You may enter your remarks/notes at the payment screen of the bill. 

This means that the bill has already been subscribed by owner/user in Paybillsmalaysia.  Assessment is allowed to be subscribed once only.  You may log log to our S PAY GLOBAL Customer Service (1-300-88-7722) stating the bill property reference. 

If you have already paid your bill, kindly allow some time for the system to update the listing.

There are two (2) ways which you can pay your bills with S PAY GLOBAL.

Method 1

Scan & Pay with your physical bill’s QR code for S PAY GLOBAL.

Method 2

Subscribe to your bills.

Step 1: Select “Pay Bills”

Step 2: Select “Add New Bill”

Step 3: Choose Biller
Step 4: Enter account information

Note: Refer to your physical bill for the account information needed to subscribe for the bill. If you need further assistance, please call our S PAY GLOBAL Customer Service line at (1-300-88-7722) or (082-22 45 99)

• You can now unsubscribe your bill anytime at the “My Subscribed Bill” section.

You cannot change the amount of the bill generated in Pay My Bills list. You may log in to your Paybillsmalaysia account where you can pay the current amount.  Another option is to use open payment.

If you have multiple accounts with a biller, you can use a nickname to differentiate. This is how you do it:

1. Go to Pay Bills Malaysia website https://www.paymentgalaxy.com/paybillsmalaysia/   and log in with yourS PAY GLOBAL username and password

2. Select "Active" on side menu

3. Add nickname and check "Update Nickname" box

4. Click "Update"

The Biller has already generated a new bill before you made the payment and thus the amount has not been updated yet. However, it will be updated in the next billing cycle. 

You can subscribe to local utility bills such as SESCO, KWB, JBALB and Local Council Assessment bills. Find full listing on the app when you select ‘Add New Bill’  

It is a summary of your subscribed bills.

After bill subscription, it will normally take 2 - 3 working days for the biller to process and thereafter any outstanding bill will be reflected in your account.

Funds topped up via cards (credit/debit) are not allowed to be used at the following merchants:

i) SSPN

ii) Mobile prepaid/postpaid (effective 26 August 2024)

Please take note that the above list is non-exhaustive and any addition or removal shall be solely determined by SNT's Management from time to time.

1) What is Tap to Pay?

Tap to Pay is a Near Field Communication (NFC) enabled payment feature for payment terminal with Union Pay logo. Please ensure that you meet the following prerequisites to enjoy full benefits of this feature:

a) Users must have successfully activated UnionPay feature – i.e. with UPI virtual card in their SPayGlobal eWallet.

b) Users need to have an NFC compatible device with minimum Operating Software Android 7.0. 

c) Users need to ensure that NFC it is enabled in their devices to allow this payment feature to work as per designed. (Some model of phones purchased from different countries may cause issues to the NFC functionality. If this happens, please check with your mobile device’s manufacturer)

d) Users to update their SPayGlobal eWallet to app version 3.2.6 to enjoy UPI Tap to Pay in-app feature.

Note that currently this feature is ONLY available for Android devices. 

2) What is NFC?

Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. The Tap to Pay uses NFC to wirelessly transmit payment data from the payment terminal to your mobile device’s NFC readers (that have been activated for use).

3) How do I enable Tap to Pay payment feature in my SPayGlobal eWallet?

Refer below for respective user guides:

a.   UnionPay Sign-Up Guide

b.   Steps to enable Tap to Pay

c.   Steps to set up Tap to Pay

d.   Steps to set as default payment app in Tap to Pay

e.   Steps to change Tap to Pay PIN

 f.   Steps to reset Tap to Pay PIN

i)                What is Link Payment?
It’s a convenient way for merchants to request for payments from SPG User via a payment link instead of Static QR code.

ii)              Who is it for?
For all SPayGlobal Personal Merchants (for user merchant with the user app).

iii)           How do I send a Payment Request Link?
Follow these steps:

Step 1.          Launch SPayGlobal User app, then choose Merchants -> Merchant Account.

Step 2.          Tap on “Send Payment Request”

Step 3.          Share the link in any of your favourite messaging app or social media app.

Other SPG User will be able to make payments with their SPayGlobal User app when they tap the link that you have sent.

1)   I noticed my newly registered S PAY GLOBAL Premium Wallet comes with global payment feature via Union Pay, may I know what it is?

·         We provide global payment convenience to our users via collaboration with Union Pay International. It is enabled to provide cashless payment convenience be it in Malaysia or abroad at participating Union Pay merchants.

2)   I am not traveling aboard for the time being, can I disable it?

·         Yes, users can now have the option to enable or disable their UnionPay card service in the app. To toggle the service, go to UnionPay > Card Info.

·         In addition to using it internationally, the feature also allows you to use your S PAY GLOBAL wallet to make payment at participating Union Pay Merchants in West Malaysia.

i)                What is Recurring Payment for?
Recurring Payment is a feature providing convenience to alert our users on periodic payments to be made regularly.

ii)              How can I set the Recurring Payment?
Just make a PTPTN payment or donations as you normally would.
At the payment screen, turn on the “Recurring Payment” option and set the frequency that you desire, and pay as usual.
 

iii)           Who can I pay using the Recurring Payment?
You can make PTPTN payments and Donations with Recurring Payment at the moment.

iv)            Can I cancel my Recurring Payment(s)?
Yes. At the My S Pay panel, tap the “Recurring Payment” icon
Select the Recurrent Payments that you wish to delete, and press the “Delete” button at the bottom of the Recurring Payment list.

v)              Will there be there any charges for Recurring Payments?
Recurring Payments is a free feature.

How do I apply for my UnionPay Virtual Card?

• Step 1 :                 Select  ‘My Account’ ->  'UnionPay'
• Step 2 :                 Read and Agree to the Terms & Conditions,  tap “Apply”
• Step 3 :                 Fill in the application form
• Step 4 :                 Take photo of your MyKad (Front and Back) and also a Proof/Supporting Document
• Step 5 :                 Take a video selfie and tap “Next”
• Step 6 :                 There would be an administrative fee of RM5.00 for successful application.
• Step 7 :                 Wait for the approval of your UnionPay Virtual Card.
• Approval is subject to the verification of the details/documents submitted in Step 3, 4 & 5.

Are there any fees associated with the application/cancelation and usage of the UnionPay Virtual Card?

* All fees and charges are subject to Government Sales & ServiceTax, if applicable.

What do I do if my application is rejected?

• You can apply again but make sure your supporting document, MyKad photos and Selfie video are clear and not blurry.

Can I check my transaction history for UnionPay Virtual Card?

• Yes, select “History” icon on the Sarawak Pay home screen, at top right corner of the screen tap on filter and choose “UnionPay”

Does my UnionPay Virtual Card has an expiry date?

• Yes, expiry date is stated in the UnionPay Card info page (5 years from the date of approval).
• You will be notified one (1) week before card expiry date
• You can reapply for a new card after it has expired.

Can I cancel my UnionPay Virtual Card?

• Yes, you can cancel your UnionPay Virtual Card at the UnionPay Card page.

• You may now “Share Receipt” of any of your payment with any App that supports PDF document sharing. Select Payment History and go to the transaction details page.

• Better security and improved convenience with FaceID or TouchID enabled during application, view card info or cancellation of the UPI virtual card.
• When applying for the UnionPay virtual card, S PAY GLOBAL users who already have their eKYC verified will not need to perform eKYC again.

Who is UnionPay & What is UnionPay Virtual Card?

• UnionPay International (UPI) is an internationally well-known, cross-border payment service provider.
• UnionPay Virtual Card is a digital payment card that is linked to your Sarawak Pay eWallet, which you can use to make cashless payments outside of Sarawak at merchants that have UnionPay QR code.
• Who can apply for UnionPay Virtual Card?
• For all S PAY GLOBAL premium Wallet Accounts.
• Basic wallet user will not be able to apply for UnionPay Virtual Card.

How is UnionPay Virtual Card useful for me?

• With UnionPay Virtual Card, S PAY GLOBAL eWallet is now global and can be used anywhere in the world where UnionPay QR Code is accepted.
• UnionPay QR Code acceptance has exceeded 30 million merchants in over 40 countries. These include destinations popular with Malaysians such as Australia, Singapore, China, Japan, Korea, Thailand, Vietnam and USA.

• You can scan the QR Code on the bills or at the outlet and pay using your e-wallet.

• This feature will be available for newly issued SESCO, KWB and Local Council Assessment bills, and at the various outlets at Riverside Majestic Hotel and Grand Margherita Hotel

1) What is SPayGlobal Redemption Code?

It is a one-time use code to redeem SPayGlobal voucher that anyone can purchase to give away as prizes/gifts/rewards for their events/promotion/marketing. The vouchers can be of various denomination values of RM1, RM3, RM5, RM10, RM30 and RM50.

2) How do I purchase voucher with redemption code?

Call our office at 082-266 222 or 

email our customer service at customerservice@spayglobal.my

Speak to any of our sales personnel

3) Is there any service charge for the voucher with redemption code?

Yes, there is a minimal 5% service charge.

4) How do I redeem voucher using redemption code?

a) At Home screen, tap on Loyalty Rewards. 

b) Tap Redeem at top right of the At My Loyalty Rewards page.

c) Enter your redemption code.

d) Enter the security verification code presented.

As a merchant, how can I take advantage of Loyalty Rewards to attract more customers?

• Leverage on the large S PAY GLOBAL user-base to promote your brand and market your business.
• Offer discount vouchers to attract more customers and bring in more sales.
• Build repeat sales and enlarge your loyal customer base.
• Eliminate printing and distribution cost, thus lowering marketing and operation cost.
• Your name/brand gets advertise on the e-voucher.
• Priority to market your name/brand on Merchant Advertisement banner (advertisement fee may apply).

Is there a fee for using the Loyalty Rewards feature to promote my business?

• As introductory limited offer, all fees are waived but it’s on first come, first serve basis.

How can my business be eligible for the S PAY GLOBAL Pay Loyalty programme?

• The programme is open as a value-add marketing tool to all registered S PAY GLOBAL Merchant.
• The number of vouchers released will be proportionate to your budget and each voucher value.

I am interested to know more of this customer Loyalty Reward programme?

• Contact our Merchant Team (Whatsapp to 011-10680722) for further information on how you can take advantage of this marketing tool to increase sales.

What is Loyalty Rewards?

• Loyalty Rewards is a new feature whereby users get rewarded with rebate and vouchers for using S PAY GLOBAL.

Who is Loyalty Rewards for?

• For all S PAY GLOBAL e-Wallet users. 

Do I need to apply to be a member to enjoy Loyalty Rewards?

• No, all S PAY GLOBAL users are entitled to enjoy the Loyalty Rewards.
• Just tap on the NEW Loyalty Rewards icon in the S PAY GLOBAL home screen to begin enjoying your Loyalty Rewards.

What kind of Loyalty Rewards can I enjoy?

• There are 3 types of Loyalty Rewards (where applicable) i.e.: 
  - Direct discount (rebate) from an on-going campaign
  - Receive discount voucher after making payment
  - Find available vouchers from Get Voucher page  
  (TIPS: check the details of each voucher to understand their respective conditions of use)

How do I get the Loyalty Rewards vouchers?

• You can get vouchers via the following methods:

1. Go to Loyalty Rewards in the S PAY GLOBAL home screen
2. Tap “Get More Voucher”  to view available vouchers   
   (TIPS : to find available vouchers near you, make sure you have your GPS turned on and allowed it to be used with S PAY GLOBAL app)  
3. Receive voucher after making payment with S PAY GLOBAL at participating S PAY GLOBAL Merchants
4. Vouchers sent to you via SMS/QR Code scans

How do I know which merchant has voucher?

• Just go to the “Get More Voucher” page inside Loyalty Rewards to see the vouchers that are available and the merchants participating.

Will there be any fee associated with the Loyalty Rewards?

• No joining or membership fee involved. Loyalty Rewards is free for all loyal S PAY GLOBAL users.

Cashback is a promotional campaign for a limited period of time to incentivise and encourage cashless payment for daily consumption.

Cashback given ranges from 3-8% and is capped at max of not more than RM1 for each payment transaction. 

i. You may have missed it. To retrieve, you may Tap on the “Shake for Reward” button to claim the reward or go to “History”, click on transaction made and Shake or Tap for Reward.

ii. Payment made via Internet Banking is not eligible for cashback.

iii. You can contact our  S PAY GLOBAL Customer Service (24x7) at 1-300-88-7722 for further assistance or email us immediately at customerservice@spayglobal.my if no cashback is given.

No, you may use the cashback reward in Reward Account on your next payment.

Money in your Reward Account will be deducted first during your next e-Wallet payment.

Reward Account amount is owned by the Operator (SNT), therefore you are not able to do fund transfer, split bill or withdrawal from your Reward Account.

Reward Account is where your cashback and other rewards are stored in S PAY GLOBAL.

You can earn cashback by:-

i. Making payment using  S PAY GLOBAL at any of the  S PAY GLOBAL participating merchant.

ii. Making bill payment using e-Wallet at  S PAY GLOBAL feature or Scan & Pay at the QR code of the printed bill. Ensure that you have sufficient balance in your e-wallet for bill payment.

iii. After payment immediately shake your phone or tap on “Shake for Reward” button.

i)                Why do I need to verify my email?

To ensure you will not miss any of our confirmation reply or any important email and/or announcement that will be delivered to you via email.

ii)              How can I verify my email?
Follow these steps:

Step 1.          Launch your updated SPayGlobal 3.1 app, go to “My Account” (tap on your profile picture from the home screen)

Step 2.          Tap “Personal Info” -> “Email” -> Tap “Verify Email” button.

Step 3.          Open your email inbox to look for our verification email and click the “Verify Email” button in the email. The “Verify Email” link is valid for 48 hours.

Step 4.          Once your email is verified, you will see the “Email Verified” status indicated by the green icon in your profile email field.

iii)           What will happen if I do not verify my email?
You might miss important email and/or announcements from SPayGlobal if your email is no longer accessible.

a)    Can I still use my username, my password & my payment pin?

YES, your username, password & payment pin remain unchanged as it was in Sarawak Pay.

b)    How about my biometric (fingerprint and Face-ID) security profile?

You will need to re-activate your biometric security profile on your device every time a new version is released. (review)

c)    Do I need to go through another round of device binding?

NO if you are using the same device.
However, if you are using a different device from that of your Sarawak Pay, then you will need to do a device change request.

d)    I have done my eKYC for Sarawak Pay, do I need to redo?

NO.

e)    I want to register as a new S PAY GLOBAL user, do I need to do eKYC?

YES, all new user registration will need to go through eKYC.

• For security purpose, you are allowed to login from only one linked device (own device).

• Strictly only one device per S PAY GLOBAL account.
• You can only make one (1) device change a month
• For security tracking reasons, everytime you uninstall and reinstall the S PAY GLOBAL app, it will be considered as a device change. Unless necessary, avoid reinstalling app once device is binded.
• Also for security reasons, everytime you Clear Data of theS PAY GLOBAL app, it will be considered as a device change.
• Trying to use both old and new device at the same time will result in your account being suspended.

You may perform the following steps in the Sarawak Pay APP to request for change of device.

Step 1 :     Login your S PAY GLOBAL account from your new mobile device.
Step 2 :     At the 'Login From Another Device' page,  tap on 'Proceed to change'.
Step 3 :     A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.
Step 4 :     Complete the TAC verification. Once your device change request is submitted, your account will be locked for up to 30mins.
Step 6 :     Upon activation, you will receive an email and an SMS informing you on the device change.
Step 7 :     Proceed to login from the new device. Do not use the old device to login anymore.

• Your S PAY GLOBAL account has already been linked to another mobile device.
  If you have not done so, call S PAY GLOBAL Customer Service at (082-22 45 99) for assistance.

• For better security.

• Once a month.

• Starting from version 2.4, your S PAY GLOBAL account will be linked/binded to a mobile device.
• You can only login to your S PAY GLOBAL account from the  mobile device that you have linked.

i. Select “Forgot Username” at login screen.

ii. Key in your NRIC and Mobile Number.

iii. Your username will be send through SMS.

It is a screen lock to prevent unauthorized personal to access the App.  You can use this Gesture to activate your S PAY GLOBAL screen again.

i. Your S PAY GLOBAL account is protected by your 6-digit payment pin*. Rest assured that without your 6-digit payment PIN, no one will be able to use your  S PAY GLOBAL wallet.

ii. You will need to contact our  S PAY GLOBAL Customer Service (24x7) at 082-224599 for assistance or email us immediately at customerservice@spayglobal.my

iii. Log in your  S PAY GLOBAL account on another mobile phone to change your password and 6-digit payment pin.

*Important – For security reasons, do not reveal your 6-digit pin to anyone.

Step 1:     
Update your S PAY GLOBAL App to version 2.4 from Apple App Store or Google Play Store, if you have not done so.

Step 2:     
Launch the app and login from your own mobile device.

Step 3 :    
A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.

Step 4 :    
Complete the TAC verification. Your Sarawak Pay account is now binded to your mobile device.

i. At the login screen, click "Forgot Password".

ii. Choose your nationality, either Malaysian or others.

iii. System will ask you to enter your NRIC and username for verification.

iv. An auto generated password will be sent to you via SMS.

v. You may use the temporary password to login and change your password once you have logged in.

You may choose to enable the use of fingerprint to authenticate your payment and transfer faster without the need to enter Payment PIN.

For security reasons, you only have three (3) attempts to enter the correct Payment PIN.  Once you reached the limit, the payment/transfer function will be blocked. To recover your Payment PIN :

i) Go to Security Centre

ii) Select “Password Management”

iii) Select “Retrieve Payment Pin” and verification code will be sent to your mobile number

iv) Key in verification code and complete the process

You can contact S PAY GLOBAL Customer Service (24 x 7) via:

• Tel: (082-22 45 99)
  
• Email: customerservice@spayglobal.my

S PAY GLOBAL is using International bank grade security for all its functions including:-

i. User information is protected and securely stored in ISMS (Information Security Management under ISO) certified Data Centre.

ii. All transactions are secured by a 6-digit Payment PIN or fingerprint.

iii. All personal and financial data of users and merchants are handled in accordance with the Malaysian Personal Data Protection Act 2010. Information in Sarawak Pay is protected and securely stored in ISMS (Information Security Management under ISO) certified Data Center.

Split Bill allows you to divide a total payment you have made among several individuals and request them to pay you their share.

Split Bill with S PAY GLOBAL users in your Contact List only. Split Bill is a straightforward process as below: -

Step 1: From "Home" page select "Fund Transfer" button, then choose "Split Bill" in the next screen.

Step 2: Choose Equal Amount or Different Amount.

Step 3: Select the Persons Involve.

Step 4: Key in your remark (optional).

Step 5: Click the Collect button to proceed.

Step 6: A request will send to all the friends you’ve chosen.

You can check on the status of Split Bill claim record under Notification screen. If you friend has already paid, the status will show that is it paid.

• Call S PAY GLOBAL Customer Service at 082-224599 for assistance or email your request to customerservice@spayglobal.my
• Upon successful verification, S PAY GLOBAL team will unsuspend your account.
• You will receive email and SMS notification of a temporary password. Change your password immediately upon first login. **Do not share your login credential with others.

• SMS verification code is valid for 180 seconds only.

Step 1    Select “Forgot Password”.
Step 2    Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3    Enter your registered Username as per on file.
Step 4    Tap the “Submit” button.
Step 5    Wait for an SMS and login with the temporary password provided.
Step 6    Change your password immediately upon first login.
** Do Not Share your login credentials.

• You can request for SMS verification code up to 3 times.

Forgot “Username”, follow these steps:
Step 1    Select “Forgot Username”.
Step 2    Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3    Enter your mobile number as per your registered mobile number on file.
Step 4    Tap the “Submit” button.
Step 5    Wait for an SMS and login with the provided Username.

If you need assistance for S PAY GLOBAL, you can contact S PAY GLOBAL Customer Service (24 x 7) via:

• Tel: (082-22 45 99)
  
• Email: customerservice@spayglobal.my

• The account freeze is temporary for 60 minutes after which the account will be available for login.
• Please consider requesting for a reset of your password if you cannot remember your login password.
• A further 3 consecutive failed login attempts will result in the suspension of your account.

To check on your account balance, on the main screen, follow the steps below:

1. Tap on the Eye Icon on top right. 

2. Select "My Account" on the bottom right. You will be able to view your e-Wallet account and Reward Account. 

To check or monitor your transaction history, click on “History” button on the main screen. You will be able to view all your S PAY GLOBAL transactions.

Note : If you did not perform on any of the transaction listed on your History, change your login password and payment PIN immediately. Report to our customer service at (082-22 45 99) | Email at customerservice@spayglobal.my

The new "On Hold” feature refers to the amount of e-money that is being set aside from your eWallet balance after performing a transaction. This feature is applicable for pre-authorization when making payment with UnionPay and balance withdrawal requests.

“Available Balance” refers to the amount that can be used for making transactions.

“Current Balance” refers to the combined total amount of “Available Balance” and “On Hold”. This total amount cannot exceed the wallet limit.

“eWallet space left” refers to the remaining wallet amount that can be topped up by the user.

Users looking to register as a merchant for own personal business can now select from the following new business types during registration:

• Beauty/Styling/Massage/Health
• e-Hailing
• Food Stalls/Food Truck
• Freelance / Gig worker (trainer, tuition, photography, etc.)
• Home-based operators (bake, caterer, etc.)
• Tourism (Homestay, Tour guide, etc.)
• Wet Market Hawkers/Petty Trader

Click here for more info on how to Be a Merchant.

What is “Ask Alina”?

“Ask Alina” is our new virtual interactive chatbot that can be found on the SPayGlobal app and website. Alina is available 24/7 to answer your general enquiries on-the-go. The chatbot will provide a selected range of Frequently Asked Questions (FAQ) for the following target user groups as shown below:

• Public
• Merchants

Where can I locate the “Ask Alina” chatbot?

To locate the Alina chatbot icon, it can be found on the following locations listed below:

• SPayGlobal website: https://spayglobal.my/
• SPayGlobal Merchant Management System portal
• SPayGlobal User app
• SPayGlobal Merchant app

How to use “Ask Alina”?

To use the Alina chatbot feature, select whether you would like to ask a question as a Public user or as a Merchant.

In the next screen, choose from the topic groups shown on the screen and select from the available questions provided. You may also type your question in the message field.

To end your chat with Alina, tap on the “X” symbol when you are finished.

Is “Ask Alina” safe?

Information exchanged through the chatbot is secured with end-to-end encryption to ensure your personal data remains protected and safe. Please take note that we would never request for sensitive information such as personal user data and transaction details via the chatbot.

Who can I contact if the chatbot does not have the answers I am looking for?

If the chatbot fails to answer your enquiry after 3 attempts, you will be prompted with the option to chat with our operator. Please be reminded that our operators are only available during working hours from 8am to 5pm, Monday to Friday excluding Public Holidays.

Should you require further assistance, you may contact us at 082-224 599 or email customerservice@spayglobal.my.

Am I able to provide feedback on the chatbot?

Yes, a customer satisfaction survey will be conducted at the end of the conversation to collect feedback.

Select Fund Transfer in the Sarawak Pay main screen

• Transfer to your contact in S PAY GLOBAL or to a S PAY GLOBAL account by entering the username
• Per transfer is set at a maximum limit of RM50.00 at the moment
• The accumulated daily total transfer allowed is RM1,500.00
• At the moment, monthly limit for fund transfer is RM3,000.00 and yearly limit is RM15,000.00

If you do not have a bank account, you can approach any Ejen Bank BSN to perform your withdrawal. Please ensure that you bring along your NRIC with you. This is how you do it:

From BSN Point of Sales Terminal

Step 1: Insert NRIC into BSN Point of Sales Terminal

Step 2: Scan your fingerprint

Step 3: Enter withdrawal amount

From S PAY GLOBAL App

Step 1: Go to “My Account” and select “Withdrawal”

Step 2: Select “BSN Agent Withdrawal” and press “Confirm” button

Step 3: Enter Pin Number to authorize withdrawal

Only Platinum Wallet users are allowed to perform withdrawal.

Here are the few options on what you can do with your balance before leaving Malaysia:

i. You can transfer your balance to another SPayGlobal user

ii. Your balance will still remain in your e-Wallet. You may use it again in your next visit to Malaysia

i. Go to 'My Account', under the "Account Setting" -> eWallet Account

ii. Select 'Withdrawal'.

iii. Add your personal Bank Account Number and select the Bank Name

Note: 

a) Cash withdrawal is ONLY for credit of own personal bank account.

b) Cash withdrawal is NOT PERMITTED for funds topped up via debit/credit cards. (Refer Section 3.12 of Terms and Conditions of Services)

iv. We will process the withdrawal request within 7 business days.

Note: A fee of RM1.00 will incur for every withdrawal request.

Platinum Wallet Users Only:

i.  The accumulated daily withdrawal limit is RM1,000

ii.  The monthly withdrawal  limit is RM6,000

iii. The yearly withdrawal limit is RM36,000