FAQ - Fire Insurance

1. What type of fire insurance is provided in SPayGlobal eWallet?

SPayGlobal’s insurance partner is providing a Fire Insurance Coverage called Allianz Kampungku.

2. How to pay for the insurance purchase?

The payment can be made within SPayGlobal App.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase.

3. If I do not have sufficient eWallet balance, will my payment go through?

No, the payment will not go through.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase.

4. Who should I contact if I encounter system or payment failure?

You may call our SPayGlobal contact centre via:

Telephone: 082-224599

Email: customerservice@spayglobal.my

Online Submission: https://bit.ly/onlinefeedbackformSP

5. Where can I get the product disclosure sheet?

You may click on the hyperlink below:

1. What is the duration of the renewed insurance coverage period?

The insurance coverage period provided by our insurance partners will be 1 year.

2. How do I get the policy?

The e-Policy will be emailed to the purchaser’s email address.

Alternatively, you may download your insurance policy in :

Insurance > Allianz Kampungku > My Policies > Policy Document

3. I did not get my e-policy, what should I do?

You may proceed to call our insurance partners’ customer service hotline for assistance.

4. How soon will I get my e-policy?

Depending on our insurance partners, the policy will be emailed within 3 working days after the payment was done.

1. How do I make a claim (or get updates on my claim), endorsements, cancellations, and changes to my insurance policy certificate once I have purchased it?

You may proceed to call our insurance partners’ customer service hotline for assistance.

1. What is the relationship between SiliconNet Technologies Sdn. Bhd and its insurance partners?

SiliconNet Technologies Sdn. Bhd. is a registered agent under Persatuan Insurans Am Malaysia (PIAM).

2. Can I purchase this product direct from insurance company?

Yes, to purchase directly from your preferred insurer, you may contact the insurer, visit the insurer’s website or walk into your nearest insurer’s branch.