S PAY GLOBAL - Sarawak Government Fintech Platform

1. More about S PAY GLOBAL (Version 3.0)

a) S PAY GLOBAL and Sarawak Pay, are they the same product?

YES, S PAY GLOBAL and Sarawak Pay are the same product.

b) What will happen to my Sarawak Pay account? Can I continue to use my Sarawak Pay account?

S PAY GLOBAL will use the same Sarawak Pay account credentials. See Security in item 4.
All existing users will prompted to update to Version 3.0

c) Are there any changes to the User Terms and Conditions, Privacy Policy and disclaimers?

NO, aside from the name change of Sarawak Pay to S PAY GLOBAL, there is no amendments to the usage policies.

2. Who can use S PAY GLOBAL?

All Malaysian and non - Malaysian are welcomed to use S PAY GLOBAL.

3. How do I get the S PAY GLOBAL app?

You can download S PAY GLOBAL for free directly from the App Store or Google Play Store.

4. How do I sign up for S PAY GLOBAL?

Launch the S PAY GLOBAL app, select New User Registration.

i. Choose your nationality

ii. Complete registration form

iii. A verification code will be sent to your mobile phone.

To complete your registration, you need to key in the 6 digits’ verification code received. Upon successful registration, a S PAY GLOBAL account will be created.

5. Why does it state that I already have an existing Sarawak ID account? I don’t remember registering for S PAY GLOBAL

It could be because you have registered for other Sarawak e-government services such as

e-booking/e-recruitment before. You can proceed to log in with your existing Sarawak ID username and password.

6. How do I update my mobile number in Sarawak ID?

You can update your mobile number in Sarawak ID website. Follow steps below:

Step 1: Log in your Sarawak ID account at https://sarawakid.sarawak.gov.my /web/ssov1/login/

Step 2: Under Profile, click “Mobile Phone”

Step 3: Update your mobile number under “New Phone Number”

7. How much does it cost to sign up for S PAY GLOBAL?

S PAY GLOBAL is FREE.

8. How do I find my S PAY GLOBAL username?

To find out your S PAY GLOBAL username, follow the steps below:

Step 1: On S PAY GLOBAL main screen, tap on the profile icon on the top left.

Step 2: Select " Personal Info"

Step 3: Find out yourS PAY GLOBAL username under "Username"

9. Why can’t I download the S PAY GLOBAL App?

Please ensure that your phone’s operating system is up-to-date, S PAY GLOBAL supports iOS8.0 or Android V5.5 and above.

10. What can I use S PAY GLOBAL for?

You can use S PAY GLOBAL to: -

i. Pay for products and services by using the Scan and Pay function on QR code placed at S PAY GLOBAL participating merchants.

ii. Pay utility bills, assessment bills and more by subscription at S PAY GLOBAL APP or scan the QR code on the bill.

iii. Transfer money to contacts or other S PAY GLOBAL user account.

iv. Withdraw money from S PAY GLOBAL eWallet into your bank account.

v. Split-bill among other S PAY GLOBAL users

11. I have forgotten my S PAY GLOBAL username and password. How do I retrieve them?

Follow the steps below to retrieve your Sarawak ID

Step 1 : Go to https://sarawakid.sarawak.gov.my/web/ssov1/login/

Step 2: Click forgot Sarawak ID or Password

Step 3: Key in your IC and complete the details

12. eKYC for new S PAY GLOBAL users

eKYC is applicable on new user registration or when you apply for UnionPay Virtual Card.
We will gradually extend eKYC to existing S PAY GLOBAL users.
S PAY GLOBAL is fully compliance with the Malaysian Personal Data Protection Act 2010 (PDPA 2021)
All personal data will not be disclosed to external parties without your permission and will only be used for S PAY GLOBAL administration and verification purposes

FAQ - Getting Started