All Malaysian and non - Malaysian are welcomed to use S PAY GLOBAL.

You can download S PAY GLOBAL for free directly from the App Store or Google Play Store. 

Launch the S PAY GLOBAL app, select New User Registration.

i. Choose your nationality

ii. Complete registration form

iii.  A verification code will be sent to your mobile phone.

To complete your registration, you need to key in the 6 digits’ verification code received. Upon successful registration, a S PAY GLOBAL account will be created.


It could be because you have registered for other Sarawak e-government services such as

e-booking/e-recruitment before. You can proceed to log in with your existing Sarawak ID username and password.


You can update your mobile number in Sarawak ID website. Follow steps below:

Step 1: Log in your Sarawak ID account at  /web/ssov1/login/

Step 2: Under Profile, click “Mobile Phone”

Step 3: Update your mobile number under “New Phone Number”



To find out your S PAY GLOBAL username, follow the steps below:

Step 1: On S PAY GLOBAL main screen, tap on the profile icon on the top left.

Step 2: Select " Personal Info"

Step 3: Find out yourS PAY GLOBAL username under "Username"



Please ensure that your phone’s operating system is up-to-date, S PAY GLOBAL supports iOS8.0 or Android V5.5 and above.

You can use S PAY GLOBAL to: -

i. Pay for products and services by using the Scan and Pay function on QR code placed at S PAY GLOBAL participating merchants.

ii. Pay utility bills, assessment bills and more by subscription at S PAY GLOBAL APP or scan the QR code on the bill.

iii. Transfer money to contacts or other S PAY GLOBAL user account.

iv. Withdraw money from S PAY GLOBAL eWallet into your bank account.

v. Split-bill among other S PAY GLOBAL users


Follow the steps below to retrieve your Sarawak ID

Step 1 : Go to

Step 2: Click forgot Sarawak ID or Password

Step 3: Key in your IC and complete the details


  • eKYC is applicable on new user registration or when you apply for UnionPay Virtual Card.
  • We will gradually extend eKYC to existing S PAY GLOBAL users.
  • S PAY GLOBAL is fully compliance with the Malaysian Personal Data Protection Act 2010 (PDPA 2021)
  • All personal data will not be disclosed to external parties without your permission and will only be used for S PAY GLOBAL administration and verification purposes

Friendly onscreen reminders


  • Users are guided with the following onscreen reminder:
    1. Press and hold the record button to take a 3-second selfie video.
    2. Please remove your face mask when taking the selfie video. 


Guides during IC Photo taking and Video Selfie (for Android phones only)


  • Users are given a template to guide them during the eKYC photo taking and selfie video recording. This is to ensure better quality photo and video for more accurate eKYC.