S PAY GLOBAL is using International bank grade security for all its functions including:-

i. User information is protected and securely stored in ISMS (Information Security Management under ISO) certified Data Centre.

ii. All transactions are secured by a 6-digit Payment PIN or fingerprint.

iii. All personal and financial data of users and merchants are handled in accordance with the Malaysian Personal Data Protection Act 2010. Information in Sarawak Pay is protected and securely stored in ISMS (Information Security Management under ISO) certified Data Center.

  • Your S PAY GLOBAL account has already been linked to another mobile device.
    If you have not done so, call S PAY GLOBAL Customer Service at (1-300-88-7722) or (082-22 45 99) for assistance.

 

You can contact S PAY GLOBAL Customer Service (24 x 7) via:

 

  • Tel: (1-300-88-7722) or (082-22 45 99)
  • Email: customerservice@spayglobal.my

  • Once a month.

You may perform the following steps in the Sarawak Pay APP to request for change of device.

Step 1 :     Login your S PAY GLOBAL account from your new mobile device.
Step 2 :     At the 'Login From Another Device' page,  tap on 'Proceed to change'.
Step 3 :     A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.
Step 4 :     Complete the TAC verification. Once your device change request is submitted, your account will be locked for up to 30mins.
Step 6 :     Upon activation, you will receive an email and an SMS informing you on the device change.
Step 7 :     Proceed to login from the new device. Do not use the old device to login anymore.

 

  • Strictly only one device per S PAY GLOBAL account.
  • You can only make one (1) device change a month
  • For security tracking reasons, everytime you uninstall and reinstall the S PAY GLOBAL app, it will be considered as a device change. Unless necessary, avoid reinstalling app once device is binded.
  • Also for security reasons, everytime you Clear Data of theS PAY GLOBAL app, it will be considered as a device change.
  • Trying to use both old and new device at the same time will result in your account being suspended.

 

 

For security reasons, you only have three (3) attempts to enter the correct Payment PIN.  Once you reached the limit, the payment/transfer function will be blocked. To recover your Payment PIN :

i) Go to Security Centre

ii) Select “Password Management”

iii) Select “Retrieve Payment Pin” and verification code will be sent to your mobile number

iv) Key in verification code and complete the process

 

 

You may choose to enable the use of fingerprint to authenticate your payment and transfer faster without the need to enter Payment PIN.

 

i. Your S PAY GLOBAL account is protected by your 6-digit payment pin*. Rest assured that without your 6-digit payment PIN, no one will be able to use your  S PAY GLOBAL wallet.

ii. You will need to contact our  S PAY GLOBAL Customer Service (24x7) at 1-300-88-7722 for assistance or email us immediately at customerservice@spayglobal.my

iii. Log in your  S PAY GLOBAL account on another mobile phone to change your password and 6-digit payment pin.

*Important – For security reasons, do not reveal your 6-digit pin to anyone.

 

 

i. At the login screen, click "Forgot Password".

ii. Choose your nationality, either Malaysian or others.

iii. System will ask you to enter your NRIC and username for verification.

iv. An auto generated password will be sent to you via SMS.

v. You may use the temporary password to login and change your password once you have logged in.

 

It is a screen lock to prevent unauthorized personal to access the App.  You can use this Gesture to activate your S PAY GLOBAL screen again.

 

i. Select “Forgot Username” at login screen.

ii. Key in your NRIC and Mobile Number.

iii. Your username will be send through SMS.

  • For security purpose, you are allowed to login from only one linked device (own device).

  • Starting from version 2.4, your S PAY GLOBAL account will be linked/binded to a mobile device.
  • You can only login to your S PAY GLOBAL account from the  mobile device that you have linked.

 

Step 1:     
Update your S PAY GLOBAL App to version 2.4 from Apple App Store or Google Play Store, if you have not done so.

Step 2:     
Launch the app and login from your own mobile device.

Step 3 :    
A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.

Step 4 :    
Complete the TAC verification. Your Sarawak Pay account is now binded to your mobile device.

  • For better security.