You can contact S PAY GLOBAL Customer Service (24 x 7) via the following channels:
Tel: 082-224 599
Email: customerservice@spayglobal.my
Kindly follow the steps below if you have forgotten your Username.
Step 1: Select “Forgot Username”.
Step 2: Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3: Enter your mobile number as per your registered mobile number on file.
Step 4: Tap the “Submit” button.
Step 5: Wait for an SMS and login with the provided Username.
Kindly follow the steps below if you have forgotten your Password.
Step 1: Select “Forgot Password”.
Step 2: Enter your NRIC (for Malaysian) / Passport (for foreigners).
Step 3: Enter your registered Username as per on file.
Step 4: Tap the “Submit” button.
Step 5: A SMS will be sent to your mobile number. Proceed to login with the temporary password provided.
Step 6: Change your password immediately upon first login.
** Do Not Share your login credentials.
The SMS verification code is valid for 180 seconds only.
You can request for the SMS verification code up to 3 times only.
Your account will freeze temporarily for 60 minutes. After that, you will be able to perform login again. However, please consider requesting for a password reset in case you are unable to remember your password during login.
After a further 3 consecutive failed login attempts, your account will be suspended.
Kindly contact S PAY GLOBAL Customer Service (24 x 7) for assistance through the following channels:
Tel: 082-224 599
Email: customerservice@spayglobal.my
Upon successful verification, our S PAY GLOBAL team will unsuspend your account. You will receive an email and SMS notification of a temporary password that will be used for logging in. You are advised to change your password immediately upon first login.
** Do Not Share your login credentials.
“Ask Alina” is our new virtual interactive chatbot that can be found on the SPayGlobal app and website. Alina is available 24/7 to answer your general enquiries on-the-go. The chatbot will provide a selected range of Frequently Asked Questions (FAQ) for the following target user groups as shown below:
Where can I locate the “Ask Alina” chatbot?
To locate the Alina chatbot icon, it can be found on the following locations listed below:
How to use “Ask Alina”?
To use the Alina chatbot feature, select whether you would like to ask a question as a Public user or as a Merchant.
In the next screen, choose from the topic groups shown on the screen and select from the available questions provided. You may also type your question in the message field.
To end your chat with Alina, tap on the “X” symbol when you are finished.
Is “Ask Alina” safe?
Information exchanged through the chatbot is secured with end-to-end encryption to ensure your personal data remains protected and safe. Please take note that we would never request for sensitive information such as personal user data and transaction details via the chatbot.
Who can I contact if the chatbot does not have the answers I am looking for?
If the chatbot fails to answer your enquiry after 3 attempts, you will be prompted with the option to chat with our operator. Please be reminded that our operators are only available during working hours from 8am to 5pm, Monday to Friday excluding Public Holidays.
Should you require further assistance, you may contact us at 082-224 599 or email customerservice@spayglobal.my.
Am I able to provide feedback on the chatbot?
Yes, a customer satisfaction survey will be conducted at the end of the conversation to collect feedback.
