FAQ - Support

If you need assistance for S PAY GLOBAL, you can contact S PAY GLOBAL Customer Service (24 x 7) via:

• Tel: (082-22 45 99)
  
• Email: customerservice@spayglobal.my

• Call S PAY GLOBAL Customer Service at 082-224599 for assistance or email your request to customerservice@spayglobal.my
• Upon successful verification, S PAY GLOBAL team will unsuspend your account.
• You will receive email and SMS notification of a temporary password. Change your password immediately upon first login. **Do not share your login credential with others.

• You can request for SMS verification code up to 3 times.

• SMS verification code is valid for 180 seconds only.

Forgot “Username”, follow these steps:
Step 1    Select “Forgot Username”.
Step 2    Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3    Enter your mobile number as per your registered mobile number on file.
Step 4    Tap the “Submit” button.
Step 5    Wait for an SMS and login with the provided Username.

Step 1    Select “Forgot Password”.
Step 2    Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3    Enter your registered Username as per on file.
Step 4    Tap the “Submit” button.
Step 5    Wait for an SMS and login with the temporary password provided.
Step 6    Change your password immediately upon first login.
** Do Not Share your login credentials.

• The account freeze is temporary for 60 minutes after which the account will be available for login.
• Please consider requesting for a reset of your password if you cannot remember your login password.
• A further 3 consecutive failed login attempts will result in the suspension of your account.