1) What is Tap to Pay?

Tap to Pay is a Near Field Communication (NFC) enabled payment feature for payment terminal with Union Pay logo. Please ensure that you meet the following prerequisites to enjoy full benefits of this feature:

a) Users must have successfully activated UnionPay feature – i.e. with UPI virtual card in their SPayGlobal eWallet.

b) Users need to have an NFC compatible device with minimum Operating Software Android 7.0. 

c) Users need to ensure that NFC it is enabled in their devices to allow this payment feature to work as per designed. (Some model of phones purchased from different countries may cause issues to the NFC functionality. If this happens, please check with your mobile device’s manufacturer)

d) Users to update their SPayGlobal eWallet to app version 3.2.6 to enjoy UPI Tap to Pay in-app feature.

Note that currently this feature is ONLY available for Android devices

 

2) What is NFC?

Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. The Tap to Pay uses NFC to wirelessly transmit payment data from the payment terminal to your mobile device’s NFC readers (that have been activated for use).

 

3) How do I enable Tap to Pay payment feature in my SPayGlobal eWallet?

Refer below for respective user guides:

a.   UnionPay Sign-Up Guide

 

b.   Steps to enable Tap to Pay

 

c.   Steps to set up Tap to Pay

 

d.   Steps to set as default payment app in Tap to Pay

 

e.   Steps to change Tap to Pay PIN

 

 f.   Steps to reset Tap to Pay PIN

 

1) What is SPayGlobal Redemption Code?

It is a one-time use code to redeem SPayGlobal voucher that anyone can purchase to give away as prizes/gifts/rewards for their events/promotion/marketing. The vouchers can be of various denomination values of RM1, RM3, RM5, RM10, RM30 and RM50.

 

2) How do I purchase voucher with redemption code?

Call our office at 082-266 222 or 

email our customer service at customerservice@spayglobal.my

Speak to any of our sales personnel

 

3) Is there any service charge for the voucher with redemption code?

Yes, there is a minimal 5% service charge.

 

4) How do I redeem voucher using redemption code?

a) At Home screen, tap on Loyalty Rewards. 

b) Tap Redeem at top right of the At My Loyalty Rewards page.

c) Enter your redemption code.

d) Enter the security verification code presented.

You can pay you Unifi Home, Unifi Business and Unifi Mobil using SPayGlobal eWallet. At Home – Lifestyle screen, tap on Internet. Enter the account number and amount to pay.

Minimum wallet top up amount is now RM10 for Basic, Premium & Platinum wallet type.

SPayGlobal offers 3 wallet types


Wallet Type

Basic

Premium

Platinum

eKYC 

Yes

Yes

Yes

Wallet size (RM)

500

3,000

6,000

Min top up amount (RM)

10

10

10

Monthly top up limit using card (RM)

2,000

5,000

10,000

Daily payment transaction limit (RM)

- for all kinds of payment services, including UnionPay payment transaction

1,000

6,000

12,000

Annual payment transaction limit (RM)

- for all kinds of payment services, including UnionPay payment transaction

6,000

36,000

100,000

Fund transfer limit per transaction (RM)

200

500

1,000

Daily fund transfer limit (RM)

200

500

1,000

Monthly fund transfer limit (RM)

200

2,000

6,000

Annual fund transfer limit (RM)

2,000

12,000

36,000

Daily eGift transfer limit (RM)

100

500

500

Monthly eGift transfer limit (RM)

200

8,000

8,000

Annual eGift transfer limit (RM)

500

8,000

8,000

Daily withdrawal limit (RM)

N/A

N/A

1,000

Monthly withdrawal limit (RM)

N/A

N/A

6,000

Annual withdrawal limit (RM)

N/A

N/A

36,000

 





















Please take note that the above list is non-exhaustive and any revision, addition or removal shall be solely determined by SNT from time to time.

For more details, click and learn more about our wallet at our full Terms & Conditions

 

 

 

1)    What is a Platinum Wallet?

·    It is a bigger wallet that can hold up to RM6,000.

 

2)   What is the difference between Premium Wallet and the Platinum Wallet

·    Premium wallet can hold up to RM3,000.

 

3)   What can I do with the Platinum Wallet?

·    Make single transaction up to RM6000.

·    Have a higher payment transaction limit compared to a Premium Wallet.

 

4)   What are the criteria for me to get a Platinum Wallet?

·    To upgrade to a Platinum Wallet, you must meet the following criteria:

o   Currently a Premium Wallet user

o   Age above 18 years old

o   Complete your user Profile

o   Complete your eKYC verification

o   Account is active for the last 3 months

o   Using a smart phone with either Android 11 or higher/iOS 12 or higher.

 

5)   How to upgrade to a Platinum Wallet?

·    Premium Wallet users may upgrade to Platinum Wallet,

·    Go to your User Profile and follow the steps [ here ]

 

6)  What is the payment transaction limit for the Platinum Wallet?

·    The payment transaction limits are as follows:

o   Daily RM12,000

o   Yearly RM100,000

 

7)   After I upgrade to a Platinum wallet, can I go back to my Premium Wallet?

·    Currently this feature is not available. We will provide in future, if needed.

 

8)   Are there any charges for the upgrade to Platinum Wallet?

·    There is no charge to upgrade to Platinum Wallet.

 

9)   Are there any fees for using the Platinum Wallet?

·    There is no fee to use S PAY GLOBAL wallet locally within Malaysia.

 

10)  What is going to happen to my wallet balance after I upgrade?

·    The upgrade will not affect your wallet balance or transaction history.

 

11)  What is going to happen to my Loyalty cards/points and discount vouchers after I upgrade?

·    Any existing loyalty rewards will remain intact.

 

12)  What are the terms and conditions of the Platinum Wallet?

 

Click [ here ] to read the full terms and conditions of the Platinum Wallet.

 

 

1)   I noticed my newly registered S PAY GLOBAL Premium Wallet comes with global payment feature via Union Pay, may I know what it is?

·         We provide global payment convenience to our users via collaboration with Union Pay International. It is enabled to provide cashless payment convenience be it in Malaysia or abroad at participating Union Pay merchants.


2)   I am not traveling aboard for the time being, can I terminate it?

·         Yes, you may cancel the Union Pay payment feature from within “My S Pay” in the app home screen. 

·         However, we encourage you to keep the Union Pay international global payment options available at all times for your convenience.

·         In addition to using it internationally, the feature also allows you to use your S PAY GLOBAL wallet to make payment at participating Union Pay Merchants in West Malaysia.