What is eGift

  • eGift is an exciting new feature that allows SPayGlobal users to send e-money (as Gifts) to other users for a specific occasion. For simple User Guide, download it here.

Where can we find the eGift feature?

  • You can find eGift under the “My S Pay” section in SPayGlobal ver. 3.1 app.

What is the difference between Standard eGift and Lucky eGift?

  • Standard eGift means all recipients receive the same amount.
  • Lucky eGift means each recipient will receive a random amount.

Will there be any charges for sending eGift?

  • eGift is a free feature.

Who can enjoy the eGift feature?

  • Premium Wallet User only; Basic Wallet users will not be able to send/receive eGift.

Can I send an eGift to a non-SPG user?

  • YES. The eGift Link will prompt the recipient to register as an SPG user.

Any expiry for the eGift link sent?

  • eGift Link is valid for 2 hours from the time the eGift is sent. After that it will be expired.
  • Users will no longer be able to claim the eGift from the expired link. Money will be returned to the sender automatically after the link has expired.
  • Sender may send a new eGift to those who failed to claimed timely.

How many recipients can we send the eGift to at any one time?

  • You can send to a maximum of 10 users at any one time.

Do I get cashback for sending eGift?

  • NO. There is no cashback for sending eGift.

Is there any limit to sending eGift?

  • Yes, there is a daily, monthly and yearly limit.

Is there any limit to receiving eGift?

  • NO. There is no limit to receiving eGift as long as the eGift amount can fit within user maximum wallet size of RM3,000.00.

Can we send it directly to a banking account?

  • NO. It can only be claimed with a valid SPayGlobal Premium Wallet account.

eGift for different occasions

  • Express your love to others with an eGift.
  • Send festive eGift such as e-Angpow, e-Duit Raya or for other occasions, to your family and friends.
  • Have fun with Lucky eGift option for a randomised eGift amount to be sent to a group of recipients (for up to 10 persons).

eWallet Usage Summary

  • Easy to use and easy to understand eWallet usage dashboard.
  • Understand spending behaviour at a glance.
  • Filter transaction history by category, date and merchant name.

Option to login via mobile number

  • Alternative login via Mobile number.
  • No longer stuck with forgotten username or password.
  • Alleviate instances of users being lock-out after multiple username-password failed attempts.

Email verification

  • Validates authenticity of user emails.
  • Updates users’ profile with up-to-date and contactable email.

Personal merchant to share payment link via social media

  • Conveniently share request for payments via social media or chat app.
  • Personal merchant can send a request for payment directly to users via 3rd party mobile chat or social media apps. Users can conveniently make payment by tapping on the link provided.

Recurring payment for donation and PTPTN

  • Schedule reminder for future PTPTN repayments.
  • Easy way for users to make repeat contribution to their favourite charity.

Member Loyalty rewards (points)

  • Collect points at participating merchants when you use SPayGlobal for your daily needs.
  • Exchange collected points to reduce payment amount at participating merchants.

General UI and UX improvement

  • General updates on UI and UX.

i)                What is eWallet Usage Summary/User Dashboard?

It is an easy to use, easy to understand user eWallet summary.
 

ii)              How can I see my transaction records?

Tap on the plus sign tab [ RM + ] to view all your Top Up and other transactions that credit/add money into your eWallet.
Tap on the minus sign tab [ RM - ] to view all your Payments and other transactions that debit/deduct money from your eWallet.

iii)           How do I filter the transaction by Date?
Tap on any of the options that say “Today”, “Last 7 days”, “Monthly” or the Calendar icon to filter your transaction history by date.

iv)            How do I filter by transaction type?

Tap on “Filter” at the Transaction listing panel, then in the popup screen choose the category.

                      Tap “Show All” to reset the filter.

v)              Can I view my payments made to a specific merchant?

YES. Tap on “Filter” at the Transaction listing panel, then in the popup screen type in the merchant’s name. Lastly tap on “Filter by Merchant” to filter.

i)                Why do I need to verify my email?

To ensure you will not miss any of our confirmation reply or any important email and/or announcement that will be delivered to you via email.

ii)              How can I verify my email?
Follow these steps:

Step 1.          Launch your updated SPayGlobal 3.1 app, go to “My Account” (tap on your profile picture from the home screen)

Step 2.          Tap “Personal Info” -> “Email” -> Tap “Verify Email” button.

Step 3.          Open your email inbox to look for our verification email and click the “Verify Email” button in the email. The “Verify Email” link is valid for 48 hours.

Step 4.          Once your email is verified, you will see the “Email Verified” status indicated by the green icon in your profile email field.

iii)           What will happen if I do not verify my email?
You might miss important email and/or announcements from SPayGlobal if your email is no longer accessible.

i)                What is Link Payment?
It’s a convenient way for merchants to request for payments from SPG User via a payment link instead of Static QR code.

ii)              Who is it for?
For all SPayGlobal Personal Merchants (for user merchant with the user app).

iii)           How do I send a Payment Request Link?
Follow these steps:

Step 1.          Launch SPayGlobal User app, then choose Merchants -> Merchant Account.

Step 2.          Tap on “Send Payment Request”

Step 3.          Share the link in any of your favourite messaging app or social media app.


Other SPG User will be able to make payments with their SPayGlobal User app when they tap the link that you have sent.

i)                What is Recurring Payment for?
Recurring Payment is a feature providing convenience to alert our users on periodic payments to be made regularly.

 

ii)              How can I set the Recurring Payment?
Just make a PTPTN payment or donations as you normally would.
At the payment screen, turn on the “Recurring Payment” option and set the frequency that you desire, and pay as usual.
 

iii)           Who can I pay using the Recurring Payment?
You can make PTPTN payments and Donations with Recurring Payment at the moment.

iv)            Can I cancel my Recurring Payment(s)?
Yes. At the My S Pay panel, tap the “Recurring Payment” icon
Select the Recurrent Payments that you wish to delete, and press the “Delete” button at the bottom of the Recurring Payment list.

v)              Will there be there any charges for Recurring Payments?
Recurring Payments is a free feature.

i)                What is Member Loyalty Rewards Points/Membership Cards?
Membership Loyalty Rewards Points and Membership Cards are Customer Loyalty tools that Merchant can take advantage and offer their customers Rewards Points as well as Bonuses when spending at their store.

ii)              Who is it for?
The Member Loyalty Rewards Points/Membership Cards is for SPayGlobal Merchants who wish to offer a loyalty reward system for their customers.

iii)           How does that benefit me as an SPayGlobal user?
As a user, you can earn membership points at these participating merchants, and subsequently exchange these points for discounts when you are buying from these merchants.

iv)            I am a merchant, where can I sign up?
Please contact our Sales Team via email at
merchant@spayglobal.my for more information.