Platinum Wallet Users Only:

i.  The accumulated daily withdrawal limit is RM1,000

ii.  The monthly withdrawal  limit is RM6,000

iii. The yearly withdrawal limit is RM36,000


i. Go to 'My Account', under the "Account Setting" -> eWallet Account

ii. Select 'Withdrawal'.

iii. Add your personal Bank Account Number and select the Bank Name


a) Cash withdrawal is ONLY for credit of own personal bank account.

b) Cash withdrawal is NOT PERMITTED for funds topped up via debit/credit cards. (Refer Section 3.12 of Terms and Conditions of Services)

iv. We will process the withdrawal request within 7 business days.

Note: A fee of RM1.00 will incur for every withdrawal request.

Only Platinum Wallet users are allowed to perform withdrawal.



If you do not have a bank account, you can approach any Ejen Bank BSN to perform your withdrawal. Please ensure that you bring along your NRIC with you. This is how you do it:

From BSN Point of Sales Terminal

Step 1: Insert NRIC into BSN Point of Sales Terminal

Step 2: Scan your fingerprint

Step 3: Enter withdrawal amount



Step 1: Go to “My Account” and select “Withdrawal”

Step 2: Select “BSN Agent Withdrawal” and press “Confirm” button

Step 3: Enter Pin Number to authorize withdrawal


Here are the few options on what you can do with your balance before leaving Malaysia:

i. You can transfer your balance to another SPayGlobal user

ii. Your balance will still remain in your e-Wallet. You may use it again in your next visit to Malaysia